{"id":4340191,"url":"https://alion.io/job/netapp-intern-customer-success-services-intern","title":"Intern - Customer Success & Services Intern","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":90,"open_postings":34,"ghost_share":0,"stale_share":0.382,"repost_share":0.029,"time_to_fill_p50_days":52,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-06T16:49:22Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T18:02:38Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary\nNetApp is the intelligent data infrastructure company, helping organizations unlock the best of data and AI. Our Customer Success and Services teams work closely with customers, partners, and internal stakeholders to maximize value, drive adoption, improve customer outcomes, and deliver exceptional experiences throughout the customer lifecycle. As a Customer Success & Services Inter n, you'll contribute to strategic projects focused on customer enablement, service innovation, operational excellence, AI adoption, process improvement, and business growth. You'll gain hands-on experience working with cross-functional teams while helping develop solutions that improve both customer and employee experiences. We invest heavily in new talent because fresh perspectives help us innovate and elevate what’s possible. As an intern, you’ll be encouraged to bring forward new ideas, take ownership of meaningful work, and drive results alongside a team that succeeds together. You’ll be challenged to grow beyond your comfort zone while receiving the mentorship, resources, and feedback you need to learn and make an impact.\nWhat You'll Do\nAs a Customer Success & Services Intern, you may have the opportunity to:\nSupport customer success, professional services, support, and services portfolio initiatives.\nDevelop training, enablement, and communication materials that help accelerate knowledge sharing and adoption.\nConduct research and analysis to identify trends, opportunities, and areas for operational improvement.\nCreate presentations, dashboards, reports, and executive-ready business updates.\nAssist with project management activities, including tracking milestones, deliverables, and stakeholder communications.\nEvaluate processes and identify opportunities to improve efficiency through automation, AI, and scalable workflows.\nSupport content development for internal teams, customers, partners, and sales organizations.\nAnalyze service performance metrics and recommend improvements that enhance customer outcomes.\nExample Projects\nInterns may work on projects such as:\nCreating AI-generated training content and enablement materials that support employee learning and technology adoption.\nDeveloping educational resources, videos, job aids, and communications that improve customer or employee experiences.\nConducting competitive research and market analysis to identify trends and opportunities within the technology services landscape.\nBuilding dashboards, reports, and business reviews that provide visibility into customer success and service performance metrics.\nDocumenting business processes, workflows, and operating models to improve consistency and scalability.\nIdentifying opportunities to leverage AI and automation to streamline operational processes and improve business outcomes.\nSupporting strategic programs through project management, stakeholder engagement, reporting, and process optimization.\nAdditional Details\nJob Posting Information: This is a pipeline position that will be opened on a recurring basis and used to fill opportunities aligned with the required skill sets. All resumes will be carefully reviewed; however, because hiring timelines may vary by team, there may be a delay in our response.\nProgram Dates: This is a 10 to 12-week internship, with anticipated start dates in May or June 2027. Recruiting will continue as individual teams identify candidates whose skills and interests align with their opportunities.\nWhat You'll Bring\nMust be enrolled in an educational or professional program through Summer 2027 or later, with an anticipated graduation date within 12 to 24 months following completion of the internship.\nPursuing a bachelor’s or master’s degree in Business, Communications, Customer Experience, Marketing, Information Systems, Data Analytics, Computer Science, Engineering, or a related field.\nStrong communication, analytical, and problem-solving skills, with the ability to turn information into clear insights and recommendations.\nAbility to stay organized, take initiative, and collaborate effectively in a fast-paced environment.\nWorking knowledge of Microsoft Excel and PowerPoint.\nInterest in customer success, technical support, professional services, operations, enablement, or service delivery.\nCuriosity about emerging technologies, including AI, automation, data visualization, and digital tools, and how they can improve the customer experience.\nExperience gained through coursework, projects, internships, employment, student organizations, athletics, or community involvement is welcomed.\nCompensation:\nFinal compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.","description_format":"text","description_chars":5198,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Enterprise Storage Systems","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-11-15T18:02:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 164 · green card filings: 52","filings_12m":164,"filings_prev_12m":207,"green_card_filings_12m":52,"median_offered_wage_usd":157315,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":52,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-15T19:27:44Z"},"pay":null,"html_url":"https://alion.io/job/netapp-intern-customer-success-services-intern","json_url":"https://alion.io/job/netapp-intern-customer-success-services-intern.json","meta":{"generated_at":"2026-11-15T19:27:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58700},"rest":"https://alion.io/mcp/rest/get_company?id=58700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetapp-intern-customer-success-services-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetapp-intern-customer-success-services-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetapp-intern-customer-success-services-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netapp-intern-customer-success-services-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetapp-intern-customer-success-services-intern"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4340191}},{"tool":"search_jobs","arguments":{"company":"netapp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4340191},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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