{"id":3224820,"url":"https://alion.io/job/netapp-mgr-technical-account-management-3","title":"Mgr, Technical Account Management 3","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":92,"open_postings":21,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-09T20:47:08Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T17:20:00Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Summary\nThis role leads the delivery and success of Technical Account Management (TAM) and Support Account Management (SAM) services for NetApp customers. The manager develops a high-performing team, ensures consistent post-sales outcomes, and provides leadership oversight for the customer experience. The manager is accountable for team performance, service quality, customer outcomes, adoption, operational health, capacity, and execution against business priorities.\nSuccess in this role requires demonstrating NetApp’s High Achievement Principles through leadership in innovation, execution, and teamwork.\nInnovate to Elevate - shows curiosity & a growth mindset, challenges the status quo, uses data, tools, & AI to simplify work & scales best practices.\nDrive Results - sets clear priorities & outcomes, holds self & team accountable, makes timely fact-based decisions, manages risk & delivers with discipline.\nExcel as a Team - builds trust, coaches diverse talent, collaborates across functions, removes blockers & fosters an inclusive, high-performing team.\nKey responsibilities include\nDrives adoption, value realization, retention, and growth of NetApp Lifecycle Management Services across the assigned portfolio.\nLeads, coaches, and develops a high-performing TAM/SAM team with clear expectations and accountability.\nLeads change by clearly communicating the purpose, engaging stakeholders, addressing adoption barriers, and measuring sustained business impact.\nChampions innovation and continuous improvement through standardization, simplification, and automation.\nEnsures the team develops and executes strategic customer success plans aligned with customer goals, measurable outcomes, and NetApp priorities.\nManages resources and capacity to ensure coverage, prioritization, and timely delivery.\nBuilds trusted relationships with customers and internal stakeholders to strengthen adoption, demonstrate value, resolve risks, and create customer advocates.\nSkills & Competencies\nStrong operational discipline to define, inspect, and improve service health and delivery metrics through recurring reviews and data-driven actions.\nAbility to provide leadership oversight for major or executive-level escalations, make informed decisions, and mobilize the appropriate specialists.\nAbility to ensure measurable customer success plans and repeatable TAM/SAM practices across the portfolio.\nAbility to standardize and improve service-delivery processes by using data, automation, and continuous-improvement methods to increase quality, consistency, and scale.\nEffective resource and capacity management to align coverage and priorities with commitments and outcomes.\nAbility to translate complex issues into clear recommendations and actionable executive updates.\nProven experience coaching and developing direct reports, setting clear expectations, addressing performance gaps, and building an inclusive, high-performing team.\nLeadership experience supporting global customers and stakeholders, with the ability to adapt delivery, communication, and resource decisions to regional and market dynamics.\nChange leadership that builds alignment, drives adoption, and delivers results in fast-moving environments.\nAbility to build trust, navigate difficult conversations, and adapt communication and influencing approaches across audiences and priorities.\nJob Requirements\nMinimum Qualifications\nMinimum of 8 years of relevant experience, including at least 2 years of people management experience with direct reports.\nExperience in customer-facing, post-sales roles within enterprise technology, such as Customer Success, Technical Support, Professional Services, or account delivery, with responsibility for managing or leading technical teams such as TAM/SAM, support, or services teams.\nExperience driving operational cadences, using key performance indicators to inspect service delivery and team performance, and taking corrective action when results fall short.\nExperience partnering with Sales, Support, Services, and Product teams to deliver customer outcomes and resolve complex issues.\nStrong stakeholder management and executive communication, including proactively raising risks, providing clear recommendations, and delivering actionable updates.\nPreferred Qualifications\nExpertise in data infrastructure, including storage, data management, and cloud/hybrid architectures, with the ability to translate technical capabilities into customer value.\nFamiliarity with customer success and service management tools such as Salesforce, Gainsight, ServiceNow, and dashboard-driven operations.\nExecutive presence and experience leading QBRs/EBRs and influencing senior stakeholders.\nExperience leading operating model change, process standardization, and continuous improvement at scale.\nUse of automation, AI, and digital workflows to improve productivity, quality, and customer 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