{"id":2554805,"url":"https://alion.io/job/netapp-ontap-storage-engineer-cloud-solutions-escalations","title":"ONTAP Storage Engineer - Cloud Solutions & Escalations","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":91,"open_postings":23,"ghost_share":0,"stale_share":0.348,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Usa, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":147900,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-09-20T10:51:07Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T05:03:10Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Summary\nWe are seeking a highly skilled Product Solution Expert (PSE) to serve as a technical authority for NetApp data management, storage, and cloud solutions.\nThe PSE will provide expert-level technical leadership, advanced troubleshooting, solution architecture guidance, and operational best practices for ONTAP-based cloud services.\nThe role combines deep ONTAP expertise with cloud architecture knowledge to support customers, engineering teams, and business stakeholders in designing, operating, and optimizing scalable, resilient, and secure cloud storage solutions.\nThe ideal candidate should possess extensive experience and expertise with ONTAP technologies and a strong understanding of public cloud platforms and cloud-native storage architectures.\nJob Requirements\nServe as the technical authority and primary escalation point for complex issues involving NetApp ONTAP-based cloud storage solutions, providing expert analysis, troubleshooting, architectural guidance, and recommendations.\nAct as a trusted technical advisor to customers and internal stakeholders, helping define operational best practices, and long-term storage strategies.\nCollaborate with cross-functional teams to resolve complex technical issues related to NetApp ONTAP-based cloud storage solutions.\nDesign, configure, administer, and optimize NetApp ONTAP solutions deployed in public cloud environments - including storage provisioning, data protection, performance optimization, and capacity planning.\nAct as a subject matter expert, providing guidance and mentorship to support teams to enhance their understanding and proficiency.\nParticipate in the development and implementation of storage strategies for Cloud-based ONTAP, best practices, and standards based on NetApp ONTAP, ensuring alignment with business and cloud architecture goals.\nEvaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security.\nProvide guidance on data protection, disaster recovery, cyber resilience, and business continuity strategies utilizing ONTAP technologies.\nCollaborate with cloud architects, customers, and stakeholders to design and implement ONTAP-based storage solutions across public cloud environments, ensuring scalability, availability, security, and cost optimization.\nStay updated with the latest advancements, features, and best practices related to NetApp ONTAP and public cloud technologies.\nParticipate in performance analysis, capacity planning, and optimization for FSx for ONTAP storage systems in cloud environments.\nProvide recommendations for the integration of NetApp ONTAP solutions with other cloud services, applications, and platforms, ensuring seamless interoperability.\nWork flexible hours, including participation in an on-call shift rotation, and be available to support critical issues or projects across different time zones\nStay abreast of industry trends, emerging technologies, and best practices related to NetApp ONTAP, cloud architecture, and storage management.\nMinimum Qualifications\nBachelor’s degree in computer science, Information Technology, or related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable.\nProven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization.\nStrong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication).\nExperience in providing expert level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues.\nStrong understanding of public cloud infrastructure and services, including experience with one or more major cloud providers such as AWS, Microsoft Azure, Google Cloud Platform (GCP), or Oracle Cloud Infrastructure (OCI).\nProficiency in cloud architecture concepts and experience designing, implementing, and operating ONTAP-based solutions in public cloud environments.\nAbility to participate in the team’s on-call support rotation, typically one week approximately every six weeks, providing support for critical customer and technical escalations as needed.\n\nStrong communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.\nAbility to work collaboratively in a team environment and effectively manage multiple priorities and tasks.\nContinuous learning mindset and willingness to stay updated with advancements in NetApp ONTAP and cloud technologies.\nFlexibility to work across different time zones to support global operations.\nCompensation:\nThe target salary range for this position is 147,900 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. 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