{"id":1506995,"url":"https://alion.io/job/netapp-sales-ops-program-mgr-3","title":"Sales Ops Program Mgr","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":91,"open_postings":28,"ghost_share":0,"stale_share":0.179,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Sales","role_family":"Sales","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":652},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-08T21:13:17Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-07T00:52:40Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"Job Summary\nThe Install Base Excellence team is responsible for helping can help NetApp Customer Success Org to improve data quality, reduce downtime, and increase customer loyalty by providing visibility into a customer's assets through improving asset tracking, reducing churn, improving customer satisfaction & loyalty. As a Program Manager, you are responsible for planning and managing programs related to the Renewals AND Customer Success Data programs. The team is accountable of enabling success of CSO AOP for NetApp. This role is a pivotal role in driving transformational approach to IB Data operations.\nJob Requirements\nAsset & Install Base (IB) Management: Drive asset lifecycle management, data accuracy, asset tagging, forecasting, and lifecycle transitions. Partner with IT and business teams to develop and implement IB management strategies. Enable stakeholder success through process guidance, training, and tool adoption.\nChurn Prevention & Customer Retention: Establish and manage churn prevention and win-back programs. Analyze customer consumption, asset utilization, and growth trends, providing actionable recommendations to improve renewal outcomes and customer retention.\nReporting & Data Standardization: Standardize IB data management practices across the organization. Identify reporting gaps, develop dashboards and scorecards, and ensure consistent, high-quality reporting for Customer Success leadership.\nContinuous Improvement: Drive operational excellence by optimizing tools, processes, and workflows. Identify opportunities to eliminate manual effort, improve efficiency, reduce cycle times, and enhance productivity across Data Programs.\nProcess Architecture & Transformation: Design and implement scalable business processes, workflows, and governance models. Recommend enhancements to policies, rules of engagement, and operational frameworks to improve sales productivity and data quality.\nData Excellence & Governance: Lead initiatives focused on data quality, compliance, governance, reporting accuracy, and process scalability. Support pilots, standardization efforts, and continuous innovation across IB Excellence programs.\nStrategy Alignment: Align data processes and methodologies with global Customer Success objectives. Develop measurement frameworks to assess business impact and provide insights that drive strategic decision-making.\nProgram Management & Operational Support: Act as the primary support contact for Renewal Specialists on data, tools, and systems. Partner with cross-functional teams to resolve operational issues, particularly during quarter-end cycles. Manage project plans, dashboards, resource tracking, status reporting, and key strategic initiatives.\nEducation\nA minimum of 12 years of experience as an individual contributor\nExcellent written and verbal communication skills.\nBachelor’s Degree from an accredited college or university, or equivalent work experience\nExperience in developing programs and processes that directly create customer satisfaction and loyalty.\nRenewal Quoting experience is a must\nPMP Certification is a plus","description_format":"text","description_chars":3109,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Natural Resources","Cloud Platforms (IaaS & PaaS)","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-09-30T06:12:57Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.737,"p_room":0.44,"age_days":89,"expected_fill_days":61,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/netapp-sales-ops-program-mgr-3","json_url":"https://alion.io/job/netapp-sales-ops-program-mgr-3.json","meta":{"generated_at":"2026-10-07T02:14:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3705,"day_limit":5000,"remaining_today":1295,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58700},"rest":"https://alion.io/mcp/rest/get_company?id=58700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetapp-sales-ops-program-mgr-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetapp-sales-ops-program-mgr-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetapp-sales-ops-program-mgr-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netapp-sales-ops-program-mgr-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetapp-sales-ops-program-mgr-3"}]}