Sr Director, Professional Services

Job Summary

As Senior Director, EMEA Professional Services, you will lead NetApp’s EMEA Professional Services business with ownership of strategy, execution, and financial outcomes for a $100M+ services portfolio. Reporting to the VP/GM of Professional Services, you will lead an organization of over 150 professionals across the region. You will build on the strong foundation established in recent years and accelerate the shift to a services-led, outcome-led engagement model-expanding fee-based consulting and advisory that creates measurable customer outcomes, engages earlier in the lifecycle to shape solution direction, and drives profitable growth through increased attach and pull-through. The ideal candidate brings a consulting-led approach and strong commercial acumen to shape demand, quantify value, and convert executive advisory into funded engagements.

Context & Opportunity:

• Worldwide Professional Services has invested in global delivery capabilities, harmonized sales and delivery processes, and expanded the use of a Global Services Center model.
• In EMEA, Professional Services continues to evolve toward a consultative, outcome-led services model in close partnership with field sales.
• EMEA Managed Services is an established, growing part of the portfolio, complementing project-based and advisory services.
• The next phase is to scale a services-led consulting engine that engages earlier in the customer lifecycle to shape strategy, influence outcomes, and accelerate value realization.

Job Requirements

• Own and lead the EMEA Professional Services business, including strategy, execution, and operating cadence to deliver profitable growth across bookings, revenue, and margin.
• Scale fee-based consulting and advisory services that engage before product decisions-shaping customer vision, accelerating adoption, and driving measurable outcomes.
• Partner with EMEA Sales and Solutions Engineering leadership to build services pipeline, create repeatable plays, and increase attach and pull-through through outcome-led services.
• Develop and evolve the services portfolio (offer definition, packaging, pricing, and value messaging) to reduce reliance on free/presales work and low-value, product-tied attached services.
• Lead a distributed organization of leaders, consultants, and delivery teams; coach talent, build succession, and foster a high-performance, inclusive culture.
• Ensure high-quality, predictable delivery through standardized methods, governance, and risk management; improve utilization, project performance, and customer satisfaction.
• Optimize the operating model across local delivery, partners, and global delivery centers; continuously improve processes and productivity.
• Lead executive discovery and advisory plays to define roadmaps, build value cases, and convert strategy discussions into funded, fee-based consulting that drives attach and pull-through.
• Represent Professional Services as a senior executive in key customer and partner engagements, including strategic account planning and executive briefings.
• Drive alignment with Worldwide Professional Services, Portfolio, and Operations teams to scale best practices and implement business improvements.

Required Qualifications

• 15+ years of progressive leadership in Professional Services, Consulting, and/or Managed Services within enterprise technology (hybrid cloud, storage, data management, security, automation).
• Proven experience owning and growing a services P&L, including bookings, revenue recognition, margin, and cost management.
• Demonstrated success building and scaling fee-based consulting and advisory offerings and influencing customers at executive level.
• Strong partnership model with field sales: ability to build pipeline, establish services-led plays, and drive predictable commercial outcomes.
• Experience leading consulting and transformation engagements, including executive discovery, roadmap development, and driving adoption/value realization.
• Proven consultative selling to build pipeline and close fee-based advisory/consulting: shaping services-led plays, developing proposals/SOWs, and articulating ROI/value in partnership with Sales.
• Experience leading large, geographically distributed organizations (including senior leaders) and operating effectively in a matrixed, global environment.
• Excellent executive communication, negotiation, and customer-facing leadership skills.
• Strong operational discipline: forecasting, governance, delivery quality, risk management, and continuous improvement.
• Comfort working across partners and global delivery centers to scale capacity and standardize delivery.