{"id":3130081,"url":"https://alion.io/job/netapp-technical-account-manager-4","title":"Technical Account Manager","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":93,"open_postings":23,"ghost_share":0,"stale_share":0.261,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-25T21:23:57Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T14:34:51Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Job Summary\nThe Technical Account Manager (TAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations. \nThe TAM Technical Analyst will collaborate with the lead TAM on the account by generating and analyzing reports, preparing customer facing review material, cross referencing best practice recommendations including interoperability matrix (IMT), and performing bug scrubs. Under the guidance of the lead TAM, TAs may be required to review reports and provide guidance and recommendations to end customers. \nIn partnership with the lead TAM and the account team, the Technical Analyst actively drives pre-emptive and preventative recommendations which are tailored to the customer’s business needs and technical environment, built on NetApp’s AutoSupport technology. \nThe TAM Technical Analyst role is critical to NetApp’s continued success to deepen the relationship with the customer, build their trust in our solutions and increase their loyalty.\nEssential Functions: \n\nThe TAM Technical Analysts work with NetApp customers and Account/Sales Teams, by providing expertise in the following areas: \nResponsible for generating, analyzing, and reporting customer data from various enterprise sources. \nProvide informed strategic planning, storage support best practices and upgrade advice. \nUnderstands the customers' environment and apply NetApp knowledge to improve the overall support experience. \nMaintain customer install base information in NetApp system of record up to date. \nAs needed, partner with lead TAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations. \nThrough a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, TAM consults and provides deliverables aimed at mitigating risks and ensuring stability of the NetApp Solution. \nThe TAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations. \nIdentify opportunities to improve and enhance technical analysis and representation of customer recommendations. \nManage special projects as assigned by management to meet customer and cross-functional team needs.\nJob Requirements\nExcellent written and verbal communication skills \nWork hour requirements dependent on customer time zone alignment. \nStrong Microsoft Office skills (Excel, PowerPoint …) \nProven ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management. \nIn-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or ability to obtain a plus. \nStrong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment. \nUnderstand technical risks and supportability parameters. \nAble to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver TAM Service Review Meetings under the guidance of the lead TAM. \nAble to work as buddy for new hires, coach on standard job tasks. \nAble to participate and contribute in cross-functional teams and subject matter expert teams. \nAble to participate/contribute to initiatives and training to develop an area of specialization\nEducation\n5-8 years of relevant experience is preferred. • A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required. • Prior experience in a Support role, preferably with a customer success background would be desired.","description_format":"text","description_chars":3880,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Enterprise Storage Systems","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-10-23T03:24:43Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.797,"p_room":0.44,"age_days":59,"expected_fill_days":58,"reasons":["conf:4","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/netapp-technical-account-manager-4","json_url":"https://alion.io/job/netapp-technical-account-manager-4.json","meta":{"generated_at":"2026-10-24T17:02:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24675,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58700},"rest":"https://alion.io/mcp/rest/get_company?id=58700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetapp-technical-account-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetapp-technical-account-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetapp-technical-account-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netapp-technical-account-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetapp-technical-account-manager-4"}]}