{"id":3318403,"url":"https://alion.io/job/netapp-technical-support-engineer-5","title":"Technical Support Engineer","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":93,"open_postings":22,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T12:50:33Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-27T22:43:47Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Job Summary\nAs a Technical Support Engineer - FSx, you are AWS Technical Support Engineer! And who is Looking to join a fast paced and challenging technical team where you can put your Amazon Web Services knowledge to use? NetApp is growing our Cloud teams. In support of that mission, we are seeking Technical Support Engineers with AWS experience. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market.\nJob Requirements\nYou will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs.\nYou are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems in an AWS environment.\nYou are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe.\nYou have the opportunity to drive issue mitigation with our tier1 support partner and deliver workarounds or solutions.\nYou are responsible for training our tier1 support partner and enhancing team processes and workflows based on data.\nCreate new knowledge base articles to share information for reuse throughout the Technical Support centre.\nShare best practices with Technical Support centre staff and learn about new technologies and complimentary storage applications.\nMentor colleagues to help the team grow.\nDeliver training material for NetApp employees. \nA minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone/email/chat.\nClearly identifiable Amazon Web Services (AWS) experience.\nSolid understanding of the following topics and troubleshooting thereof: Storage and networking infrastructure, Windows and Linux file services (ie. NFS and CIFS/SMB), AWS console, compute, storage, networking and debugging tools.\nStrong command of the English language; both written and verbal communication skills.\nExcellent interpersonal communication and customer service skills are needed in order to work successfully with Tier 1 support partners in high stress and/or ambiguous situations.\nStrong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.\nAbility to follow standard engineering principles and practices.\nCreative approach to problem solving.\nExperience in working with Enterprise customer globally.\nWilling to put in time after hours as needed, as well as handling weekend on call functions. \nEducation\nTypically requires a minimum of 5-8 years of related experience with a Bachelor’s degree; or 3-5 years and a Master’s degree; or equivalent combination of applicable education/training/certifications and relevant years of professional industry experience.\nMust: AWS experience\nPreferred: AWS Certified","description_format":"text","description_chars":2920,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Enterprise Storage Systems","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-10-27T06:28:48Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":0.9,"age_days":39,"expected_fill_days":58,"reasons":["conf:3","win:mid","comp:brand"],"computed_at":"2026-10-28T02:05:47Z"},"pay":null,"html_url":"https://alion.io/job/netapp-technical-support-engineer-5","json_url":"https://alion.io/job/netapp-technical-support-engineer-5.json","meta":{"generated_at":"2026-10-28T02:05:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2800,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58700},"rest":"https://alion.io/mcp/rest/get_company?id=58700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetapp-technical-support-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetapp-technical-support-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetapp-technical-support-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netapp-technical-support-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetapp-technical-support-engineer-5"}]}