{"id":3318404,"url":"https://alion.io/job/netapp-technical-support-engineer-6","title":"Technical Support Engineer","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":92,"open_postings":21,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-26T06:32:20Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T15:37:37Z","board_verified":false,"closed_at":"2026-10-31T15:37:37Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary\nAs a Technical Support Engineer, you will participate in a structured learning program while providing world-class technical support to NetApp customers, partners, and field teams.The Sales, Support & Services (S3) Academy is a two-year global development program designed to build the next generation of NetApp technical leaders and customer support professionals.\nIn this role, you will troubleshoot hardware and software issues, analyze system logs, identify root causes, and deliver effective solutions across NetApp's storage, data management, and cloud offerings. You will work closely with customers and internal teams to ensure timely issue resolution while continuously developing your technical expertise in enterprise storage, networking, operating systems, cloud technologies, and virtualization.\nJob Requirements\nStrong verbal and written communication skills with a customer-centric approach.\nExcellent analytical, troubleshooting, and problem-solving abilities.\nAbility to diagnose technical issues and drive resolution in a fast-paced environment.\nStrong interpersonal skills and the ability to work effectively within cross-functional teams.\nAbility to manage multiple priorities and customer cases simultaneously.\nSelf-motivated with a strong desire to learn emerging technologies and industry trends.\nAbility to document technical findings, solutions, and knowledge articles clearly and accurately.\nBasic knowledge in two or more of the following areas:Computer Hardware and Software\nStorage Technologies\nRAID\nNetworking\nNAS/SAN Technologies\nAuthentication and Security\nEncryption\nCloud Platforms (AWS, Azure, GCP)\nVirtualization Technologies\nPerformance Analysis and Infrastructure Optimization\nWindows Operating Systems\nLinux/Unix Operating Systems\n\nEducation\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.\n0-3 years of relevant industry experience.\nRecent graduates or early-career professionals with a passion for technology and customer support are encouraged to apply.","description_format":"text","description_chars":2069,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Enterprise Storage Systems","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-10-27T06:28:48Z"},{"event":"close","at":"2026-10-31T15:37:37Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/netapp-technical-support-engineer-6","json_url":"https://alion.io/job/netapp-technical-support-engineer-6.json","meta":{"generated_at":"2026-11-01T16:00:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58700},"rest":"https://alion.io/mcp/rest/get_company?id=58700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetapp-technical-support-engineer-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetapp-technical-support-engineer-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetapp-technical-support-engineer-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netapp-technical-support-engineer-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetapp-technical-support-engineer-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3318404}},{"tool":"search_jobs","arguments":{"company":"netapp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3318404},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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