{"id":4057740,"url":"https://alion.io/job/netapp-technical-support-engineer-8","title":"Technical Support Engineer","company":{"id":58700,"name":"NetApp","domain":"netapp.com","url":"https://alion.io/company/netapp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":89,"open_postings":28,"ghost_share":0,"stale_share":0.429,"repost_share":0.036,"time_to_fill_p50_days":53,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dalian, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T01:34:37Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T15:42:39Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Summary\nAs a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.\nTo be successful in this role you, must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.\nJob Requirements\n1-3 years of experience in UNIX, Windows, Virtualization Networking administration or technical support is required, experience on utilizing or developing AI powered applications or tools will be a plus\nBasic understanding of the protocols and applications: NFS, CIFS, SAN, RAID and TCPIP and Networking\nNetApp Storage System operating systems such as Data ONTAP or E-Series Operating System EOS \nNetApp solutions developed around specific applications involving E-Series and/or FAS storage systems \nThe usage of tools logs and support tools needed to analyze system issues such as perfstat packet traces ASUP logs etc \nGood interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations \nStrong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment \nAbility to follow standard engineering principles and practices \nCreative approach to problem solving \nAccept rotation shift or on-call standby during afterhours, or shift change based on requirement of the work. \nFluent verbal and written in Bilingual language - 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