{"id":464576,"url":"https://alion.io/job/netbird-technical-support-engineer","title":"Technical Support Engineer","company":{"id":179242,"name":"Netbird","domain":"netbird.io","url":"https://alion.io/company/netbird","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":49,"open_postings":13,"ghost_share":0.846,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":116000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GitHub","optional":false},{"name":"Slack","optional":false},{"name":"Zero Trust","optional":false},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-06-11T12:39:19Z","employer_posted_date":"2026-06-11","last_verified_at":"2026-10-26T14:36:40Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":136},"description":"Who we are\nA team from Germany with the vision to make advanced network security accessible for everyone\nWe are a software company developing an open source zero-trust network security platform that is both easy to use and affordable for teams of all sizes and budgets. Our mission is grounded in a simple yet powerful belief: secure private networking is a fundamental right of every modern company.\nSince our launch on GitHub in 2021, we have gained trust among thousands of companies seeking secure and seamless solutions for connecting remote employees and infrastructure. By replacing traditional centralized VPNs, NetBird has become a trusted choice for modern network security, connecting today hundreds of thousands of users and machines worldwide. Our open source, community-driven approach has been a key driver of our success. We listen to our users, and their input helps us make network security better for everyone.\nWant to see what we're working on? Check out our GitHub repo at https://github.com/netbirdio/netbird or https://netbird.io/knowledge-hub\nWhat you will do\nAs a Technical Support Engineer, you’ll provide technical assistance to our growing user base. In this role, you’ll work directly with customers to help them deploy and troubleshoot NetBird’s platform, ensuring a seamless and satisfying user experience. You’ll also collaborate with our Engineering and Product teams to identify improvements and shape the future of our platform.\nSpecifically, you will:\nBecome an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features\n\nProvide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.\n\nUpdate and create documentation around the product\n\nPartner with our sales and engineering team to ensure customers’ needs are met effectively.\n\nParticipate in team discussions to improve support processes and share insights with the broader team.\n\nAdvocate for product improvements and contribute to the team's continuous development.\n\nIf you've read this and thought, \"That sounds like me!\" - there's no need to keep reading; we should definitely have a conversation. However, if you're unsure about the kind of experience we're looking for, the following details should provide some clarity.\nWhat we are looking for\nWe’re looking for someone who thrives in a collaborative environment and loves helping customers succeed.\nMust-Haves\n3+ years of experience in a technical support role, ideally within a SaaS or network security company.\n\nStrong knowledge of networking concepts, including protocols and routing.\n\nExcellent written and verbal communication skills for email, chat, and async discussions.\n\nA proactive attitude and the ability to think on your feet while solving complex customer issues.\n\nNice-to-Haves\nHands-on experience with VPN technologies or zero-trust networking.\n\nFamiliarity with NetBird or similar open source platforms.\n\nExperience developing in Go.\n\nExperience in cloud environments.\n\nContributions to open source projects.\n\nWhat’s in for you\nWe know that happy and supported team members build the best products. That’s why we offer:\nComprehensive compensation package: Receive a competitive base salary and equity incentives.\n\nHybrid work environment: Enjoy the flexibility of working both from our centrally located Berlin office and remotely.\n\nDiverse and collaborative team: Join a team that values fast, clean shipping and works together to achieve great results.\n\nHigh level of independence: This is not a strict 9-to-6 role. We focus on outcomes, not the appearance of work.\n\nGrowth opportunities: Be part of a rapidly growing company at the forefront of the Zero Trust security revolution.","description_format":"text","description_chars":3814,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Network Security"],"lifecycle":[{"event":"open","at":"2026-09-06T12:05:18Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.171,"p_room":0.28,"age_days":136,"expected_fill_days":23,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/netbird-technical-support-engineer","json_url":"https://alion.io/job/netbird-technical-support-engineer.json","meta":{"generated_at":"2026-10-26T15:05:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179242},"rest":"https://alion.io/mcp/rest/get_company?id=179242"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetbird-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetbird-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetbird-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netbird-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetbird-technical-support-engineer"}]}