{"id":3349833,"url":"https://alion.io/job/netbox-labs-customer-success-manager","title":"Customer Success Manager","company":{"id":4281,"name":"NetBox Labs","domain":"netboxlabs.com","url":"https://alion.io/company/netbox-labs","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-27T14:14:59Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T10:13:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nAs a Customer Success Manager at NetBox Labs, you will own the success of a regional portfolio of customers. Your primary responsibility is to make sure customers adopt NetBox Labs’ products and see real value from them, which drives strong retention and healthy expansion.\nYou will be the main point of contact for your customers from onboarding through renewal. You will run regular check-ins, track customer health, spot risk early, and work with Renewals, Sales, Support, and Onboarding to keep every account on track. You will follow proven Customer Success playbooks and help improve them as the team grows.\nWhat You’ll Do\nManage a portfolio of mid-market and enterprise customers within your region\n\nBuild and maintain customer success plans tied to each customer’s goals\n\nPartner with Onboarding to ensure a smooth handoff and fast time to value\n\nDrive product adoption through regular check-ins, success reviews, and enablement\n\nBuild strong relationships with day-to-day users and key technical stakeholders, and grow relationships with senior stakeholders\n\nMonitor customer health signals and act early on churn risk\n\nPartner with the Renewals team to support on-time renewals with no surprises\n\nIdentify usage and product expansion opportunities and bring them to Sales\n\nWork with Support and Engineering to resolve escalations and keep customers informed\n\nShare customer feedback with Product so customer needs shape the roadmap\n\nKeep customer records and activity up to date in our CS tools\n\nFollow team playbooks and suggest improvements based on what you see in the field\n\nWhat Success Looks Like\nHigh gross retention across your portfolio\n\nCustomers onboarded on time and actively using NetBox Labs\n\nClear, documented success plans for your key accounts\n\nRenewals with no surprises, supported by early risk flags\n\nQualified expansion opportunities passed to Sales, driven by adoption\n\nCustomers who see you as their go-to contact at NetBox Labs\n\nAccurate, current customer data that the team can rely on\n\nWhat We’re Looking For\n3+ years of experience in Customer Success, Account Management, or a related customer-facing role\n\nTrack record of driving adoption and retention in a SaaS or subscription business\n\nExperience working with technical customers and stakeholders\n\nAbility to explain technical capabilities in terms of business value\n\nComfort supporting renewal and expansion conversations alongside Renewals and Sales\n\nOrganized and proactive, able to manage many accounts at once\n\nClear written and verbal communication skills\n\nExperience working cross-functionally in a growing organization\n\nNice to Have\nBackground in infrastructure, networking, DevOps, or automation\n\nExperience in a high-growth or scaling SaaS company\n\nExperience with open-source software or developer-focused platforms\n\nFamiliarity with CS platforms and CRM tools\n\nAbout NetBox Labs:\nNetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.\nNetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.\nNetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.\nOur culture and values:\nWe own and solve problems with high attention to detail.\n\nOur open source contributors, users, customers & team are all part of our community. When our community wins, we win.\n\nWe prioritize simplicity and think twice before adding complexity\n\nClear communication helps keep our team aligned and collaborating smoothly.\n\nNetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.","description_format":"text","description_chars":4329,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","IT Service & Asset Management"],"lifecycle":[{"event":"open","at":"2026-10-27T18:16:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":207500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":50,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/netbox-labs-customer-success-manager","json_url":"https://alion.io/job/netbox-labs-customer-success-manager.json","meta":{"generated_at":"2026-10-29T11:22:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17268,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4281},"rest":"https://alion.io/mcp/rest/get_company?id=4281"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetbox-labs-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetbox-labs-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetbox-labs-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netbox-labs-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetbox-labs-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3349833}},{"tool":"search_jobs","arguments":{"company":"netboxlabs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3349833},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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