{"id":3349259,"url":"https://alion.io/job/netbrain-network-support-engineer","title":"Network Support Engineer","company":{"id":716670,"name":"NetBrain","domain":"netbrain.com","url":"https://alion.io/company/netbrain-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Perl","optional":true},{"name":"Python","optional":true},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-10-27T17:55:06Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T07:34:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.\nAbout the Team\nNetBrain’s Network Support team is part of Advanced Services, the group that helps our customers get lasting value from NetBrain’s network automation platform after the sale. We’re a global team of Support Engineers working across time zones, so customers get timely, expert help when they need it.\nOur engineers are the first point of contact for customers running NetBrain in some of the most complex enterprise and government networks. We troubleshoot hands-on, guide customers through configuration and best practices, and see every case through to resolution. We work closely with Development, Quality Assurance, Sales, and Services Engineering to resolve complex issues and feed what we learn from customers back into the product.\nWe value curiosity, clear communication, and a drive to automate and improve how we work. Whether you’re digging into a routing issue on a customer call or writing a Knowledge Base article that saves the next engineer an hour, your work directly shapes the customer experience.\n\nWhat You'll Do\nProvide post-sales technical support to customers through phone, email, and online meetings, including product configuration, troubleshooting, and guidance on best practices.\nManage customer support cases from initial reporting through resolution, ensuring accurate documentation, timely follow-ups, and compliance with established Service Level Agreements (SLAs).\nConduct remote troubleshooting sessions with customers to diagnose and resolve network connectivity, configuration, and software-related issues.\nCollaborate with a global team of Support Engineers across multiple time zones to deliver timely and effective technical solutions.\nWork closely with Development, Quality Assurance, Sales, and Services Engineering teams to resolve complex technical issues and deliver an excellent customer experience.\nCreate, maintain, and enhance customer-facing technical documentation and Knowledge Base articles.\nParticipate in an on-call rotation to provide after-hours technical support as required.\n\nWhat You'll Bring\nRequired Qualifications\nU.S. citizenship is required to meet specific customer contractual requirements.\n Must be willing to work Pacific Time Zone (PT) hours. \nBachelor's degree in Computer Science, Information Technology, Networking, or a related field, with 2-4 years of experience in software technical support, network support, or a related technical role.\nCCNA certification or an equivalent networking certification, CCNP preferred. \nHands-on experience configuring, managing, and troubleshooting enterprise networking equipment, including routers, switches, and firewalls from vendors such as Cisco, Juniper, Extreme Networks, F5, Palo Alto Networks, and Check Point.\nStrong understanding of routing and switching technologies, including OSPF, EIGRP, BGP, VLANs, and Spanning Tree Protocol (STP).\nWorking knowledge of network security technologies and protocols, including IPsec, SSL VPN, NAT, and GRE.\nFamiliarity with cloud networking concepts and architectures, particularly AWS and Microsoft Azure.\nBasic system administration and troubleshooting skills in Windows and Linux environments.\nExcellent verbal and written communication skills, with the ability to explain complex technical concepts clearly to customers.\nStrong analytical, critical-thinking, and problem-solving skills.\nFluency in English, both written and spoken.\nPreferred Qualifications\nCCNP certification or equivalent advanced networking credentials.\nAWS or Microsoft Azure certifications.\nBasic scripting experience with Python, Perl, or Ruby, along with an interest in automation and process improvement.\nExperience supporting enterprise software solutions in a customer-facing technical support environment.\n\nCompensation & Benefits\nAt NetBrain Technologies, we recognize the contributions of our employees through a comprehensive compensation package.\nThe estimated annual base salary range for this position is $105,000 USD to $125,000, plus eligibility for performance-based bonuses. \nActual compensation will vary based on multiple factors, including geographic location, market conditions, relevant experience, technical expertise, and qualifications assessed during the interview process.\nNetBrain invites all interested and qualified candidates to apply for employment opportunities.\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.\nIf you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at:  and we will be happy to assist you.\nIn compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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Docs: https://alion.io/developers"}}