{"id":2557065,"url":"https://alion.io/job/netbrain-senior-manager-salesforce-platform-strategy-delivery","title":"Senior Manager, Salesforce Platform Strategy & Delivery","company":{"id":716670,"name":"NetBrain","domain":"netbrain.com","url":"https://alion.io/company/netbrain-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":160000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Agentforce","optional":true},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-10-14T19:27:12Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-28T17:19:31Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.\nWhat We Need\nNetBrain is seeking a hands-on Senior Manager of Salesforce Platform Strategy and Delivery to lead the operating model, roadmap, governance, and day-to-day delivery of its Salesforce platform. This is not a position for someone who intends to operate primarily through delegation. The director will work directly in the details of intake, triage, requirements, solution design, backlog management, QA, user acceptance testing, releases, deployments, documentation, and production support. The successful candidate will combine platform leadership with the willingness and technical ability to help the team execute.\nSalesforce is central to NetBrain’s commercial and operational processes. The environment supports a mature and highly integrated business, with substantial demand from Sales, Customer Success, Support, Finance, Partners, and other business functions. The incoming director will bring structure to a significant backlog while balancing current business needs, platform reliability, technical-debt remediation, and major transformation initiatives.\nThe position will work closely with NetBrain’s existing Salesforce platform manager and developer, planned additional engineering capacity, business stakeholders, and external advisors. The director will be accountable for creating a sustainable Salesforce operating model and ensuring that the team works on the highest-value priorities in the appropriate sequence.\nWhat You'll Do\nPlatform strategy and roadmap\nOwn and maintain the Salesforce platform roadmap.\nTranslate business strategy into sequenced platform initiatives, releases, and measurable outcomes.\nBalance capacity across business transformation, business-as-usual support, platform reliability, and technical-debt remediation. \nIncorporate relevant recommendations from platform assessments and external advisors. \nPresent priority, capacity, dependency, and risk trade-offs to leadership. \nEnsure that urgent requests do not continuously displace strategically necessary work. \nIntake, triage, and backlog management\nOwn how Salesforce work enters, moves through, and leaves the team. \nPersonally participate in request triage, requirements clarification, scope definition, and effort assessment. \nDistinguish incidents, minor enhancements, major projects, maintenance, and architectural remediation. \nEstablish practical prioritization criteria based on business value, urgency, effort, risk, and dependencies. \nMaintain an actionable backlog with clear ownership, acceptance criteria, target releases, and status. \nPush back constructively when requests are incomplete, duplicative, unscalable, or lower priority. \nPrevent informal messages and executive requests from bypassing the agreed operating process. \nHands-on platform delivery\nWork directly with administrators, developers, and business stakeholders to move priority work forward. \nAssist with Salesforce configuration, Flow, troubleshooting, data analysis, security, permissions, and operational support as needed. \nEvaluate technical designs and identify downstream effects across automation, data, integrations, CPQ, and user experience. \nReview Apex and integration solutions sufficiently to assess maintainability, testing, security, and operational risk. \nStep into release preparation, deployment coordination, defect resolution, and production validation. \nContribute directly when the team needs help rather than limiting the role to status reporting and delegation. \nQA, UAT, releases, and deployments\nEstablish a predictable release calendar and release-readiness process. \nDefine acceptance criteria before development begins. \nCoordinate functional, technical, integration, regression, and business-user testing. \nEnsure that developers are not solely responsible for validating their own work. \nManage UAT planning, stakeholder participation, defect resolution, and business signoff. \nLead go/no-go decisions, deployment planning, rollback preparation, and post-release validation. \nImprove sandbox, environment, source-control, and deployment practices. \nCreate visibility into work waiting for testing, approval, deployment, or remediation. \nArchitecture and technical governance\nEstablish practical standards for when to use standard configuration, Flow, Apex, managed packages, middleware, or external services. \nPartner with technical team members to remediate legacy automation and reduce platform technical debt. \nReview integrations for scalability, supportability, security, data ownership, and business value. \nParticipate in technology evaluations before new systems are selected or procured. \nGuide build-versus-buy decisions and evaluate the downstream effect of new platforms on Salesforce. \nMaintain appropriate internal ownership when external consultants or implementation partners are engaged. \nCPQ and commercial transformation\nSupport changes to products, pricing, approvals, quoting, contracting, renewals, and related sales workflows. \nHelp govern the evaluation and potential implementation of a future CPQ or Revenue Cloud solution. \nCoordinate business requirements, architecture decisions, partner selection, testing, migration, and adoption. \nEnsure that CPQ transformation aligns with NetBrain’s broader SaaS commercial model and Salesforce roadmap. \nDocumentation and knowledge management\nEstablish a shared, searchable, and maintainable source of truth for the Salesforce platform. \nRequire current documentation for architecture, integrations, automation, releases, operating procedures, and key business logic. \nCreate standards for technical design decisions, ownership, backup ownership, and knowledge transfer. \nReduce dependency on information held by a single employee. \nEnsure documentation is incorporated into delivery rather than treated as optional follow-up work. \nTeam and stakeholder leadership\nLead the day-to-day Salesforce operating model across functional and technical contributors. \nClarify decision rights, responsibilities, handoffs, and escalation paths. \nCreate productive partnership among Salesforce, Sales Operations, Customer Success, Support, Finance, Partners, IT, and leadership. \nProtect the team from uncontrolled demand while maintaining a responsive service orientation. \nCoach team members and create clear accountability without introducing unnecessary bureaucracy. \nCommunicate platform performance, delivery progress, constraints, and risk to Chief Customer Officer and other leaders.\nWhat You Bring\nSubstantial experience leading and working hands-on within mature Salesforce environments. \nDemonstrated ownership of a Salesforce roadmap, backlog, release process, or platform operating model. \nStrong practical knowledge of Sales Cloud and Salesforce platform administration. \nExperience gathering requirements and translating business needs into scalable Salesforce solutions. \nExperience with intake, prioritization, QA, UAT, release management, and deployments. \nAbility to work across configuration, Flow, data, security, integrations, and technical design. \nSufficient Apex literacy to review solutions, evaluate risk, and collaborate credibly with developers. \nExperience supporting complex integrations and cross-functional business processes. \nDemonstrated ability to challenge requests, resolve competing priorities, and communicate trade-offs to senior leaders. \nStrong documentation, process-design, and stakeholder-management skills. \nWillingness to remain hands-on while leading the team and platform.\nManual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.\nStationary Tasks: Sitting for extended periods, remaining in a stationary position.\nPreferred Qualifications\nExperience with Salesforce CPQ, Revenue Cloud, or another complex quote-to-cash transformation. \nExperience supporting a SaaS or enterprise software company. \nExperience with Service Cloud, Data Cloud, Agentforce, AI-assisted workflows, or MCP-based integrations. \nExperience with Salesforce DevOps, source control, automated testing, and structured release pipelines. \nExperience remediating Workflow Rules, Process Builder, legacy Flow, or accumulated platform technical debt. \nExperience evaluating managed packages, integration tools, and implementation partners. \nExperience operating in a fast-changing, private-equity-backed, or post-investment environment. \nRelevant Salesforce certifications. Certifications are useful but will not substitute for demonstrated delivery and leadership.\nWhat We Offer\nOur comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.\nFor this role, the estimated base is $160,000 - $180,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.\nThe range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.\nNetBrain invites all interested and qualified candidates to apply for employment opportunities.\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.\nIf you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at:  and we will be happy to assist you.\nIn compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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