{"id":2778859,"url":"https://alion.io/job/netc-fleet-services-dispatcher-netc-fleet-services","title":"Dispatcher - NETC Fleet Services","company":{"id":4419091,"name":"NETC Fleet Services","domain":"netcfleetservices.com","url":"https://alion.io/company/netcfleetservices","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pembroke, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-17T10:51:45Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-11-03T13:46:10Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"New England Truck Center is seeking a highly motivated Dispatcher. This role is responsible for scheduling and dispatching trucks and drivers on real time calls for roadside service assistance, towing, and hauling. The Dispatcher will interact and work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.\nThis position is full time, Monday - Friday, weekend and on-call availability, 8-9 hours per day and potentially into a second shift.\nDuties and Responsibilities:\nAnswer all incoming phone calls, direct phone calls to appropriate department.\nCoordinate and dispatch multiple drivers and trucks based on real time call while taking into account many variables.\nGather pertinent information related to dispatch; quickly and accurately relay that information to drivers and supervisors.\nDocument and input details and billing information into TowBook and other data platforms for all dispatched calls.\nProvide accurate and detailed information to drivers as needed.\nAssist Towing Managers/Supervisors with scheduling of drivers.\nMaintain a high level of customer service and ensure customer requests are fulfilled.\nSwiftly, calmly, and professionally rectify customer issues that may arise.\nEnsure all drivers are completing proper paperwork related to dispatch calls in a timely manner.\nReview completed paperwork of all drivers and resolve any issues/discrepancies of paperwork as needed.\nTroubleshooting any potential logistical issues that may arise.\nPerform additional tasks as needed/assigned.\nSkills and Qualifications:\nWork with a high sense of urgency.\nAbility to react and act with changing customer needs.\nStrong problem-solving abilities.\nStrong knowledge of computers and office processes.\nKnowledge of vehicle service and towing systems such as TowBook.\nAbility to operate a phone for long periods of time.\nEducation & Experience:\nHigh school diploma.\nPrior road service, towing, or emergency services dispatch experience preferred.\nBenefits Include:\nMedical, Dental, and Vision plans.\nLife and Disability plans.\nAFLAC plans.\nPaid vacation time and holidays.\nWe are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.","description_format":"text","description_chars":2395,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T10:51:45Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely 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