{"id":3052834,"url":"https://alion.io/job/netcare-it-process-support-specialist","title":"IT & Process Support Specialist","company":{"id":682323,"name":"netcare","domain":"netcare.de","url":"https://alion.io/company/netcare-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-06T00:00:00Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"At netcare we are taking care of international IT projects for some of the biggest companies in the world. We develop and test IT solutions, organize rollouts, conduct trainings and carry out support. We have four venues in Germany (Neustetten and Leinfelden-Echterdingen near Stuttgart, Frankfurt am Main and Berlin), one overseas in Chattanooga/USA and one in Belgrade/Serbia. Come join us and be part of our fast growing and thriving Belgrade team!\n\nIT & Process Support Specialist (m/f/d)\n\nWe are looking for full-time 1st- to 3rd-level support specialists to join our Professional Services team in Belgrade as soon as possible.\n\nYou are utterly web-savvy and love that wonderful moment when you crack a particularly hard nut? This job is perfect for you if you like helping others and have a lot of fun in tracking down tricky problems. Together with your team, you'll process requests from all over the world and assist users, for example, in maintaining websites (markets and dealers) of large companies - with technical as well as process questions.\n\nYour Tasks:\r\n\nAnswering operating and process questions\n\nDevelopment and implementation of solutions\n\nAnalysing, assessing and solving (or forwarding) of bugs\n\nIncident Management, Monitoring\n\nCreation of manuals and reports\n\nFocus is on supporting web-based systems and applications\n\nReference: bTiMLCzToU-9gNggdAh4cTtO-cLbr_vyVaLhvxmJc9j35zb9f9rywIK9jyV41eNo\n\nWe offer you:\r\n\nPrivate premium healthcare insurance for all our team members\n\n24 days of vacation per calendar year\n\nWorking hours that also leave You time for private activities, hobbies, raising kids, or whatever You like doing in Your free time\n\nWorking in multinational teams in highly exciting international projects for our renowned customers such as Mercedes-Benz\n\nHybrid work model with a mix of Office and remote work days\n\nDetailed trainings with a lot of patience and collegiality, since we want You to shine on Your new role\n\nAn open, relaxed, at the same time constructive and goal-oriented, corporate culture with people helping and “can do” attitude\n\nTeam events thought up with a lot of love, for example, city trips in Europe, team buildings in Serbia and Belgrade, Christmas Party events in Germany and much more to come\n\nSkills you should have:\r\n\nFluent in spoken and written English\n\nSuccessfully completed studies with IT content, comparable IT education or work experience\n\nVery good MS Office skills (with focus on Outlook and Excel)\n\nAbility to work in a team and social competence\n\nStrong communication skills (telephone and e-mail)\n\nAbility to grasp things quickly and pleasure in learning fast as well as in taking part in training courses\n\nWe absolutely don’t have anything against:\r\n\nProficient in German language\n\nExperience in being a support specialist or with working at a user help desk\n\nKnowledge of web development and/or web content management systems\n\nITIL knowledge and social media affinity\n\nExperience in giving webinars and/or face-to-face trainings\n\nRoutine in dealing with ticket and/or issue tracking systems\n\nPassion for the automotive industry\n\nWe also welcome career changers with strong communication and analytical skills, good foreign language skills and the willingness to quickly familiarize themselves with technical issues.\n\nWhat to expect:\r\nYou will join a talented bunch of bright minds developing state-of-the-art solutions for some of the biggest companies in the world. We love what we do and therefore we do it very well. We also love our hands-on mentality and the relaxed atmosphere at netcare where meeting each other at eye level is one of our core values.\n\nWe are known for our flat hierarchies, quick decision processes and great passion towards the newest of the new in the IT world. You will quickly assume responsibilities and get lots of space for your ideas.\n\nFancy becoming a part of our team?\r\nPlease Apply in English.\nYou will be redirected to our web page, so simply click on \"Apply now\" and follow the next steps.\nWe are looking forward to your application and already are very excited about it.\n\nwww.netcare.de","description_format":"text","description_chars":4110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-22T02:33:08Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.716,"p_room":0.75,"age_days":21,"expected_fill_days":30,"reasons":["seen:21","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/netcare-it-process-support-specialist","json_url":"https://alion.io/job/netcare-it-process-support-specialist.json","meta":{"generated_at":"2026-10-28T02:30:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":682323},"rest":"https://alion.io/mcp/rest/get_company?id=682323"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetcare-it-process-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetcare-it-process-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetcare-it-process-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netcare-it-process-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetcare-it-process-support-specialist"}]}