Solution Architect

Key Responsibilities Solution Design & Architecture: Translate customer business needs into scalable, secure and commercially viable AI Solutions Generative AI & AI Agents: Design solutions using LLMs, RAG, AI agents, prompt engineering and governance frameworks Voice AI & Contact Center: Architect AI-enabled voice solutions integrating with CCaaS, telephony, IVR, STT/TTS, dialers, CRM and human escalation. Enterprise Integrations: Define and document integrations with CRM, core systems, ERP, payment platforms, data pipelines and APIs. Pre-Sales & Customer Advisory: Lead solution discussions, create proposals and work closely with sales and delivery teams. Regional & Global Impact: Support strategic opportunities and customers across North America and Latin America. What were looking for Bachelors degree in Computer Science, Information Systems, Engineering or a related field. Strong technical architecture skills and solutioning mindset. Prior BPO / contact center experience is an advantage. Relevant experience in solution architecture, pre-sales or consulting. The ideal Candidate Deep understanding of AI, LLMs, voice AI, contact center technologies and cloud platforms. Excellent communication, presentation and consulting skills. Customer-focused, analytical and collaborative. Comfortable working in a fast-paced, multinational and cross-cultural environment.

Requerimientos

• Educación mínima: Universidad
• 2 años de experiencia
• Conocimientos: Crm, Erp, Servicio al cliente
• Disponibilidad de viajar: Si

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