{"id":3136490,"url":"https://alion.io/job/netcom-learning-customer-success-manager","title":"Customer Success Manager","company":{"id":1831381,"name":"NetCom Learning","domain":"netcomlearning.com","url":"https://alion.io/company/netcomlearning","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":196,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-10-23T05:58:31Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T21:35:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: Customer Success Manager\nLocation: Hyderabad / Bangalore - Work from Office (5 days a week)\nShift Timings: US Shift | 6:00 PM - 3:00 AM IST\nExperience: 5+ Years\nCompany Overview\nSarder Inc. is a global family of innovative companies united by a bold vision - to educate and certify over one billion people worldwide. We are redefining lifelong learning through a diverse portfolio that spans corporate training, AI certifications, eLearning, proctoring solutions, and thought-leadership media.\nOur ecosystem includes NetCom Learning, NetCom+, AI CERTs, AI Labs 365, Adoptify AI, and Sarder TV, each contributing to our mission of shaping a future-ready workforce in an AI-driven world. With a strong culture of innovation and continuous learning, Sarder Inc. empowers individuals and organizations to upskill, stay relevant, and thrive in a rapidly evolving digital era.\nAbout the Role\nWe are looking for a results-driven Customer Success Manager to strengthen customer relationships, drive account growth, and maximize customer value across our EdTech and corporate learning business.\nIn this role, you will manage existing customer relationships, identify opportunities for upselling and cross-selling, engage key decision-makers, and own weekly and monthly revenue targets. You will work closely with internal teams to ensure customer satisfaction, encourage repeat business, and build long-term partnerships.\nThis is an individual contributor role, with support from the Training Coordinator and T4H team. Team management experience is not required at this stage.\nWhat's in it for You\nWork with international customers, particularly across the US market.\nBuild relationships with key decision-makers and senior stakeholders.\nDrive account growth through upselling, cross-selling, and customer retention.\nWork with industry-leading IT training, certification, and workforce development solutions.\nUse AI tools to improve customer research, communication, and productivity.\nGain exposure to revenue ownership, customer success strategy, and consultative account management.\nGrow with a global learning organization focused on innovation and continuous development.\nWhat Will You Do\nManage and strengthen relationships with existing customers to improve engagement, retention, and long-term value.\nIdentify and execute upselling and cross-selling opportunities across NetCom Learning's training, certification, and corporate learning solutions.\nEngage key decision-makers and stakeholders to understand business requirements, training needs, and organizational goals.\nOwn and achieve weekly and monthly revenue targets through account growth and customer engagement.\nDevelop customer success plans to increase customer satisfaction, repeat business, and account revenue.\nProactively reconnect with existing and past customers to identify new business opportunities.\nUnderstand customer challenges and recommend relevant learning solutions aligned with their workforce development needs.\nCoordinate with Sales, Operations, Training Coordination, and other internal teams to ensure smooth service delivery.\nMonitor customer engagement, account performance, revenue progress, and potential risks; take proactive action where needed.\nHandle customer concerns and escalations professionally, ensuring timely resolution and a positive customer experience.\nMaintain accurate customer records, opportunity updates, and revenue reports in the relevant CRM or internal systems.\nLeverage AI tools such as ChatGPT, Claude, and Microsoft Copilot for customer research, communication, and workflow efficiency.\nWhat We Are Looking For\nFunctional Skills\nStrong Customer Success experience within the EdTech industry, preferably in corporate learning, IT training, certification, or workforce development.\nHands-on experience in upselling and cross-selling, account growth, and customer relationship management.\nA target-driven mindset with proven ownership of revenue or commercial KPIs.\nExcellent communication, presentation, negotiation, and stakeholder management skills.\nAbility to engage decision-makers and senior stakeholders and build long-term customer partnerships.\nExposure to US-based clients and international customer management; UK market exposure is also an advantage.\nFamiliarity with AI tools such as ChatGPT, Claude, and Microsoft Copilot.\nAbility to work independently, manage customer accounts, and collaborate effectively with cross-functional teams.\nExperience in a consulting firm or consulting-led business environment is an added advantage.\nEducation & Experience\nBachelor's degree in Business Administration, Marketing, Management, or a related field preferred.\nMinimum 5+ years of relevant professional experience in Customer Success, Account Management, or a similar customer-facing commercial role.\nCore EdTech Customer Success experience is mandatory.\nDemonstrated experience in upselling, cross-selling, and achieving revenue targets.\nExperience managing US clients is preferred; UK client exposure is an advantage.\nWhy Join NetCom Learning?\nOpportunity to work with global customers and industry-leading learning solutions.\nExposure to technology training, professional certifications, and emerging AI-driven learning.\nA performance-oriented environment with ownership of customer relationships and revenue outcomes.\nCollaborative support from internal teams, including Training Coordination and T4H.\nOpportunities for professional development and career growth within the Sarder Inc. ecosystem.\nIf you are passionate about customer success, building lasting client relationships, and driving business growth through upselling and cross-selling, we would love to hear from you. 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