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This role involves installing, configuring, and maintaining hardware and software, resolving IT issues, and ensuring smooth day-to-day operation of end-user systems.\nKey Responsibilities:\nProvide first and second-level technical support to end users via in-person, phone, email, or remote tools.\nTroubleshoot and resolve hardware (desktops, laptops, printers) and software (Windows OS, MS Office, business applications) issues.\nInstall, configure, and maintain desktop and laptop systems, including imaging and deployment.\nMaintain and troubleshoot network connectivity (LAN, Wi-Fi, VPN) and assist with network-related issues.\nManage and track IT assets, including hardware inventory and software licenses.\nSet up and maintain user accounts, email configurations, and access rights in Active Directory/Office 365.\nSupport remote users and resolve issues related to remote access tools (VPN, RDP, etc.).\nInstall and update Intune endpoint security solutions.\nCoordinate with vendors for 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