{"id":4205795,"url":"https://alion.io/job/netcom-learning-ms-dynamics-365-crm-admin-techno-functional","title":"MS Dynamics 365 CRM Admin- Techno Functional","company":{"id":1831381,"name":"NetCom Learning","domain":"netcomlearning.com","url":"https://alion.io/company/netcomlearning","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":70,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T17:38:49Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:35:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Microsoft Dynamics 365 CRM Admin - Techno Functional\nLocation: Kolkata & Bangalore\nShift Timings: 3:00 PM - 12:00 AM IST (UK Shift)\nCompany Overview\nSarder Inc. is a global family of innovative companies united by a bold vision - to educate and certify over one billion people worldwide. We are redefining lifelong learning through a diverse portfolio that spans corporate training, AI certifications, eLearning, proctoring solutions, and thought-leadership media.\nOur ecosystem includes NetCom Learning, NetCom+, AI Certs, AI Labs 365, Adoptify AI, and Sarder TV, each contributing to our mission of shaping a future-ready workforce in an AI-driven world.\nWith a strong culture of innovation and continuous learning, Sarder Inc. empowers individuals and organizations to upskill, stay relevant, and thrive in a rapidly evolving digital era.\nAbout the Role\nWe are looking for a process-oriented and business-focused Dynamics 365 CRM Admin to support and optimize our CRM ecosystem.\nThis is a purely Admin-focused role that will act as a liaison between the Revenue Operations (RevOps) and Innovation teams to ensure smooth CRM operations, process standardization, workflow improvements, and user support across business functions.\nThe ideal candidate should have strong understanding of the end-to-end sales lifecycle, CRM implementation, business process optimization, user administration, and CRM operations within the Dynamics 365 ecosystem.\nWhat’s in it for You\nOpportunity to work closely with global Sales, RevOps, and Innovation teams\nExposure to large-scale CRM operations and business process transformation initiatives\nHigh ownership and visibility across cross-functional business operations\nOpportunity to drive process improvements and CRM optimization initiatives\nFast-paced and growth-oriented work environment\nWhat Will You Do\nManage and optimize Dynamics 365 CRM operations, workflows, dashboards, forms, views, entities, and system configurations across Sales and Customer Service modules\nTroubleshoot CRM-related issues and implement business-requested changes across teams\nManage user access, permissions, security roles, business units, field-level security, and CRM governance settings\nWork closely with RevOps and Innovation teams to reduce operational bottlenecks and improve process efficiency\nStandardize business processes and maintain SOPs, workflow documentation, and process maps\nSupport lead-to-opportunity lifecycle management and understand the end-to-end customer and sales journey\nDesign and implement workflows, Business Process Flows (BPFs), routing rules, queues, SLAs, and automation processes to improve operational efficiency\nSupport CRM implementation, process enhancements, workflow configuration, and system adoption initiatives\nGather business requirements and coordinate with technical/development teams for enhancements and integrations where required\nMaintain CRM data quality, duplicate management, auditing, reporting accuracy, and operational visibility across teams\nMonitor sales lifecycle processes and recommend improvements to optimize workflows and remove redundancies\nConduct UAT/testing support, stakeholder coordination, and user training/support to improve CRM adoption and effectiveness\nSupport CRM integrations and system enhancement initiatives as needed\n\nWhat We Are Looking For\n8-12 years of experience in Dynamics 365 CRM Administration, CRM Operations, Sales Operations, or Business Operations roles\nStrong domain expertise in Dynamics 365 CRM, specifically around Sales and Inside Sales modules\nGood understanding of CRM implementation, workflow setup, and business process standardization\nExperience managing user access, permissions, security settings, dashboards, and reporting\nStrong understanding of lead lifecycle management, pipeline tracking, and end-to-end sales/customer journey\nExposure to CRM process optimization, troubleshooting, and stakeholder coordination\nGood database understanding and ability to work with CRM data structures and reporting\nExperience creating SOPs, workflow documentation, and process maps\nExposure to CRM integrations is an added advantage\nStrong communication, coordination, and problem-solving skills\nMore functional/admin-focused rather than hardcore technical development focused\nWhy Join NetCom Learning?\nOpportunity to work with industry-leading experts and cutting-edge technologies\nCollaborative and inclusive work culture\nOngoing professional development and growth opportunities\n\nIf you are passionate about driving CRM excellence, operational efficiency, and business process transformation, we would love to hear from you.\nApply now to join our team at NetCom Learning.","description_format":"text","description_chars":4698,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","IT Training & 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