{"id":3272672,"url":"https://alion.io/job/netcompany-it-front-office-coordinator-2","title":"IT Front Office Coordinator","company":{"id":939,"name":"Netcompany","domain":"netcompany.com","url":"https://alion.io/company/netcompany-poland","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":31,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petten, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2855},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T08:16:41Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T20:03:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you ready to shape the future technological landscape in Europe?\nWe are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/\n Are you ready for a sneak-peek in the day of a IT Front Office Coordinator in Netcompany?\nAs a IT Front Office Coordinator, you will:\nManage 1st and 2nd level troubleshooting and problem solving.\nManage tickets under the respect of contractual SLA.\nManage the escalation process.\nCoordinate a team.\nOrganize logistics and stock.\nPerform network patch and device management.\n What would make you a fit for the role:\nMinimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree.\nHands-on experience in remote troubleshooting, configuration, and repair for laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.\nExperience with installation, testing, and troubleshooting of network infrastructure, including routers, switches, firewalls, Wi-Fi, and physical cabling.\nExperience with end-to-end inventory management, onboarding/offboarding equipment deployment, stock orders, Blancco machine declassification, and shipping.\nExperience with logging, managing, and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines.\nKnowledge of local daily task planning, ticket queue management, workload redistribution, SLA compliance monitoring, and reporting.\nExcellent customer service skills, ability to work under pressure, autonomous problem-solving in multicultural settings, and a clean criminal record.\nFluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.\n Being a part of the Netcompany team, you will be provided with:\nOpportunity to work in a modern environment.\nCompetitive compensation & benefits package\nHospitalization plan\nContinuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)\nPersonalized development plan for targeted career growth\nIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!\n#LI-VT1\nPlease upload your CV in English via the Apply button. All applications will be treated as strictly confidential.\nWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.\nIn the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/","description_format":"text","description_chars":3445,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-26T12:31:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/netcompany-it-front-office-coordinator-2","json_url":"https://alion.io/job/netcompany-it-front-office-coordinator-2.json","meta":{"generated_at":"2026-10-28T20:13:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":939},"rest":"https://alion.io/mcp/rest/get_company?id=939"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetcompany-it-front-office-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetcompany-it-front-office-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetcompany-it-front-office-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netcompany-it-front-office-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetcompany-it-front-office-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3272672}},{"tool":"search_jobs","arguments":{"company":"netcompany.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3272672},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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