{"id":3742759,"url":"https://alion.io/job/netcompany-senior-operations-support-engineer-3","title":"Senior Operations Support Engineer","company":{"id":939,"name":"Netcompany","domain":"netcompany.com","url":"https://alion.io/company/netcompany-poland","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":29,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CAPA","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-11-04T11:33:09Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T12:44:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you ready to shape the future technological landscape in Europe?\nWe are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/\n So, what are the main responsibilities of the Senior Operations Support Engineer in Netcompany?\nJoining us as a Senior Operations Support Engineer, you will play a key role in ensuring the stability, performance, and continuous improvement of complex enterprise IT environments. You will be responsible for managing critical operational incidents, leading technical investigations, and optimising interconnected systems to ensure high availability, reliability, and seamless service delivery.\nThis is a highly technical role requiring strong operational expertise, problem-solving capabilities, and coordination skills. You will work closely with DevSecOps, Database Administration, and other technical teams, as well as client stakeholders, to ensure efficient incident resolution, proactive system maintenance, and compliance with operational and security standards.\nYou will contribute to the continuous improvement of IT operations by defining monitoring strategies, enhancing observability, supporting automation initiatives, and identifying opportunities to optimise system performance and operational efficiency.\nAs the Senior Operations Support Engineer, you will:\nManage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with technical teams and stakeholders.\nLead technical investigations, root-cause analyses, and post-incident reviews, ensuring that corrective and preventive actions are identified and implemented.\nDefine and refine monitoring strategies, establish performance baselines and thresholds, and enhance system observability to enable proactive issue detection.\nCoordinate preventive maintenance activities and environment optimisation, ensuring compliance with operational, technical, and security baselines.\nValidate deployment plans, rollback procedures, and testing strategies in collaboration with DevSecOps and Database Administration teams.\nMonitor system performance, conduct capacity analyses, and prepare operational reports and recommendations for continuous improvement.\nContribute to automation initiatives, optimising operational processes and improving service efficiency and reliability.\nEnsure the effective application of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.\nSupport and optimise middleware and integration technologies, including API management, messaging, event streaming, data transformation, and identity management platforms.\nOversee operational activities across Linux/Unix systems, containerised environments, and cloud-native infrastructure.\nCoordinate technical incident bridges, ensuring clear communication, effective collaboration, and timely decision-making during critical situations.\nCollaborate with cross-functional technical teams and client stakeholders to ensure high-quality operational service delivery.\n What would make you a fit for the role:\nBachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.\n7+ years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations.\nDemonstrated experience supporting and maintaining containerised and cloud-native production environments.\nDeep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.\nExtensive experience with middleware and integration technologies, covering API gateways and management, data transformation, messaging, event streaming, and identity and access management platforms.\nAdvanced proficiency with observability, logging, and performance-monitoring tools.\nSolid experience with Linux/Unix systems, container orchestration, and CI/CD integration.\nStrong understanding of automation frameworks, version control systems, and artefact-management solutions.\nProven competence in scripting and automation for operational tasks and process optimisation.\nAbility to perform capacity planning, performance trend analysis, and operational risk assessments.\nStrong troubleshooting and analytical skills, with the ability to manage critical incidents and coordinate technical investigations across multiple teams.\nExcellent communication, documentation, and coordination skills, including experience leading technical incident bridges.\nIt would also be a plus if you match some of the following:\nITIL Intermediate or ITIL Managing Professional certification.\nAdvanced Linux administration certification or relevant hands-on training.\nCloud certifications (AWS, Microsoft Azure, or equivalent).\nContainer and orchestration certifications, particularly Kubernetes.\nExperience with enterprise-scale web and mobile infrastructure.\nFamiliarity with advanced monitoring, observability, and AIOps practices.\nExperience working in large-scale enterprise environments with strict operational, availability, and security requirements.\n Being a part of the Netcompany team, you will be provided with:\nThe opportunity to work in a modern environment & in a hybrid working model\nA seamless onboarding experience and a buddy to support you on your first steps\nA competitive compensation & benefits package\nHealth and life insurance program\nMeal and commuting allowance\nWell-being activities (on premises)\nContinuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)\nA personalized development plan for targeted career growth\nIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!\nBy joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you'll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices!\nPlease upload your CV in English via the Apply button. All applications will be treated as strictly confidential.\nWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.\nIn the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/","description_format":"text","description_chars":7290,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-04T12:16:35Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/netcompany-senior-operations-support-engineer-3","json_url":"https://alion.io/job/netcompany-senior-operations-support-engineer-3.json","meta":{"generated_at":"2026-11-06T14:21:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":939},"rest":"https://alion.io/mcp/rest/get_company?id=939"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetcompany-senior-operations-support-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetcompany-senior-operations-support-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetcompany-senior-operations-support-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netcompany-senior-operations-support-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetcompany-senior-operations-support-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3742759}},{"tool":"search_jobs","arguments":{"company":"netcompany.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3742759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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