{"id":3975127,"url":"https://alion.io/job/netcompany-senior-operations-support-engineer-5","title":"Senior Operations Support Engineer","company":{"id":939,"name":"Netcompany","domain":"netcompany.com","url":"https://alion.io/company/netcompany-poland","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":28,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Patras, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"Terraform","optional":false},{"name":"Unix","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-11-09T13:17:15Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T15:31:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you ready to shape the future technological landscape in Europe?\nWe are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/\n So, what are the main responsibilities of the Senior Operations Support Engineer in Netcompany?\nJoining us as a Senior Operations Support Engineer, you will play a key role in ensuring the reliability, availability, performance, and continuous improvement of complex enterprise IT environments.\nYou will work at the intersection of IT Operations, DevOps, and Site Reliability Engineering (SRE), focusing on production stability, proactive monitoring, observability, automation, and operational excellence.\nWorking closely with DevOps/DevSecOps, Infrastructure, and Database Administration teams, you will drive incident resolution, identify system improvements, optimise performance, and strengthen the reliability of mission-critical services.\nAs the Senior Operations Support Engineer, you will:\nManage complex production incidents, lead technical investigations, and perform root-cause analyses to prevent recurring issues and improve service reliability.\nDefine and enhance monitoring and observability strategies, including metrics, logs, dashboards, alerting, and proactive issue detection.\nDesign and maintain monitoring solutions using platforms such as Prometheus, Grafana, Zabbix, Splunk, and Datadog.\nMonitor and optimise system performance, availability, scalability, and resilience across distributed and cloud-native environments.\nSupport and troubleshoot Linux/Unix systems and containerised environments, leveraging technologies such as Kubernetes, Docker, and OpenShift.\nCollaborate with DevOps/DevSecOps teams on CI/CD pipelines, deployment strategies, release management, and rollback procedures.\nDrive automation initiatives using scripting and infrastructure automation tools to reduce manual effort and improve operational efficiency.\nPerform capacity planning, performance analysis, preventive maintenance, and infrastructure optimisation.\nSupport middleware and integration technologies, including API management, messaging, event streaming, and identity management platforms.\nApply ITIL practices across Incident, Problem, Change, Release, Event, and Capacity Management.\nCoordinate technical incident bridges and collaborate with cross-functional teams and client stakeholders to ensure effective service delivery.\n What would make you a fit for the role:\nBachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.\n7+ years of experience in IT Operations, DevOps, Site Reliability Engineering, Infrastructure Engineering, or a related technical domain, including at least 3 years in a senior role.\nStrong hands-on experience with monitoring and observability platforms, such as Prometheus, Grafana, Zabbix, Splunk, or Datadog.\nSolid understanding of observability principles, including metrics, logs, distributed tracing, dashboards, and alerting.\nExperience supporting business-critical production environments, focusing on availability, performance, and service reliability.\nGood knowledge of Linux/Unix systems, containerisation, and orchestration technologies, particularly Kubernetes, Docker, and OpenShift.\nExperience with CI/CD pipelines, deployment automation, and release management.\nProficiency in scripting and automation using Bash, Python, PowerShell, or similar technologies.\nStrong troubleshooting skills and experience with incident management, root-cause analysis, and problem resolution.\nUnderstanding of ITIL processes and enterprise IT service management practices.\nFamiliarity with middleware, API management, messaging, and integration technologies.\nExcellent analytical, communication, and coordination skills, including experience managing critical technical incidents.\nAvailability and willingness to travel within Europe approximately once per month.\nIt would also be a plus if you match some of the following:\nKnowledge of Infrastructure as Code (IaC) tools, such as Terraform or Ansible.\nExperience with AWS, Microsoft Azure, or other cloud platforms.\nITIL certification or relevant Linux and Kubernetes certifications.\nFamiliarity with AIOps, cloud-native monitoring, and infrastructure automation.\nExperience operating large-scale distributed systems and mission-critical enterprise applications.\n Being a part of the Netcompany team, you will be provided with:\nThe opportunity to work in a modern environment & in a hybrid working model\nA seamless onboarding experience and a buddy to support you on your first steps\nA competitive compensation & benefits package\nHealth and life insurance program\nMeal and commuting allowance\nWell-being activities (on premises)\nContinuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)\nA personalized development plan for targeted career growth\nIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!\nOur branch in Patras employs 180+ talented professionals, working on a variety of EU mission-critical projects!\nPlease upload your CV in English via the Apply button. All applications will be treated as strictly confidential.\nWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.\nIn the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/","description_format":"text","description_chars":6402,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Systems Integrators","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-09T17:46:05Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:4","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/netcompany-senior-operations-support-engineer-5","json_url":"https://alion.io/job/netcompany-senior-operations-support-engineer-5.json","meta":{"generated_at":"2026-11-11T20:59:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":939},"rest":"https://alion.io/mcp/rest/get_company?id=939"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetcompany-senior-operations-support-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetcompany-senior-operations-support-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetcompany-senior-operations-support-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netcompany-senior-operations-support-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetcompany-senior-operations-support-engineer-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3975127}},{"tool":"search_jobs","arguments":{"company":"netcompany.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3975127},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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