{"id":2580004,"url":"https://alion.io/job/netdigix-it-technical-specialist","title":"IT Technical Specialist","company":{"id":4422050,"name":"Netdigix","domain":"netdigix.com","url":"https://alion.io/company/netdigix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":132},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"FortiGate","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"SentinelOne","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-03T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-17T14:19:39Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"NetdigixSystems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.\nWe are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and providetechnical guidance to Level 1 technicians when needed.\nWhy Join Us?\nWork across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.\nComplete meaningful routine infrastructure workwith clear direction and support from senior technical staff.\nJoin a collaborative team that values accountability, curiosity, clear communication, and continuous learning.\nAbout the Role\nAs an IT Technical SpecialistLevel 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep workmoving without needing step-by-step supervision.\nThis role is for a capable Level 2 technician who can complete routine infrastructure work once the objectiveand design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.\nKey Responsibilities\nOwn, investigate, resolve, document, and escalate Level 2 tickets within SLA.\nTroubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.\nReview ticket history and documentation before escalating issues.\nSupport and guide Level 1 technicians on escalated requests.\nComplete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.\nMaintain accurate documentation and communicate professionally with clients and internal teams.\nQualifications\n3-5 years of technical support, systems administration, or IT client-services experience.\nMSP experience is required.\nStrong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.\nAble to accept feedback and work collaboratively.\nValid driver’s licence and reliable vehicle for onsite client visits.\nAvailable for an on-call rotation.\nExperience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.\nTechnical Skills\nYou should have hands-on experience with:\nWindows Server 2016-2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.\nMicrosoft 365 and Exchange administration.\nVMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.\nEnterprise workstation deployment, configuration, and troubleshooting.\nNetworking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.\nFirewallconfiguration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.\nEndpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.\nRemote monitoring and management tools, ticketing systems, and technical documentation.\nPreferred Credentials\nCompTIA Network+ or equivalent practical experience.\nMicrosoft certifications, CCNA, or comparable certifications are an asset.\nDiplomaor bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.\nITIL or IT project coordination experience is an asset.\nWhat Success Looks Like\nLevel 2 incidents are owned, resolved accurately, and completed within SLA.\nClient environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.\nRoutine infrastructure work is prepared, executed, and documented reliably once scope and design are established.\nLevel 1 technicians receive practical supportand clients feel informed and well supported.\nDocumentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.","description_format":"text","description_chars":4443,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T01:33:39Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring 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