{"id":2798506,"url":"https://alion.io/job/netflix-client-services-manager-nsb","title":"Client Services Manager - NSB","company":{"id":5888,"name":"Netflix","domain":"netflix.com","url":"https://alion.io/company/netflix","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":181000,"max":323000,"currency":"USD","period":"year","gross":null,"usd_annual":323000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-18T11:33:23Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.\nThe Role\nWe are seeking a Client Services Managerto join our growing Studio Operations and Services team. This position will be based in Brooklyn, New York. This position will be responsible for managing the day-to-day production support needs of Netflix Studios Brooklyn. This position reports to the Senior Manager, Studio Operations and Services (NSB).\nA successful candidate will be passionate, self-motivated, proactive, a strategic thinker, flexible, able to pivot when necessary, thorough, and able to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding, fast-moving position that requires someone who is a people manager, a proactive and positive thinker, and able to exercise sound judgment and communication skills.\nResponsibilities include, but are not limited to:\nServe as the main point of contact for the day-to-day operational needs of productions, ensuring operational and customer service excellence.\n\nFacilitate the onboarding and offboarding processes for productions to ensure a smooth and efficient experience.\n\nCollaborate with Production Services and cross-functional teams to align production activities and ensure cohesive operations.\n\nSupport ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.\n\nOversee production related repair and maintenance requests - communicate all repair and maintenance needs with production in a timely manner\n\nCAPEX & OPEX support as needed\n\nCoordinate production move-ins and move-outs, and oversee ancillary production needs.\n\nProvide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.\n\nLead initiatives to maintain strong client relationships and ensure high levels of client satisfaction.\n\nLead and manage client appreciation events.\n\nConduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.\n\nBe available to respond to urgent or after-hours matters as needed to maintain operational continuity.\n\nProvide support for other operational duties as needed.\n\nQualifications\nMinimum of 5 years in entertainment-specific campus operations.\n\nProven ability to handle confidential information with discretion and integrity.\n\nStrong organizational skills with the capability to prioritize tasks and manage time effectively, especially under pressure.\n\nExcellent at multitasking and meeting tight deadlines.\n\nExceptional written and verbal communication skills. Able to build and maintain strong relationships with internal and external stakeholders.\n\nSelf-motivated and proactive, with a demonstrated ability to drive projects forward independently.\n\nStrong problem-solving skills with experience in handling operational challenges such as production and stage support, repair and maintenance tracking, tenant improvements, and tenant relations.\n\nComprehensive understanding of various production formats, including film, episodic, short form, photo shoots, and live events.\n\nIn-depth knowledge of local production regulations, including safety and permitting requirements, is advantageous.\n\nProficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel; familiarity with AirTable is a plus.\n\nGenerally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $181,000.00 - $323,000.00.Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.\nNetflix is a unique culture and environment. Learn more here.\nInclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.\nWe are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.","description_format":"text","description_chars":5496,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Retirement plans","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-18T01:20:47Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.657,"p_room":0.36,"age_days":59,"expected_fill_days":38,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-18T12:53:25Z"},"pay":{"stated_usd_annual":323000,"is_top_pay":true},"html_url":"https://alion.io/job/netflix-client-services-manager-nsb","json_url":"https://alion.io/job/netflix-client-services-manager-nsb.json","meta":{"generated_at":"2026-10-18T12:53:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5888},"rest":"https://alion.io/mcp/rest/get_company?id=5888"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetflix-client-services-manager-nsb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetflix-client-services-manager-nsb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetflix-client-services-manager-nsb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netflix-client-services-manager-nsb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetflix-client-services-manager-nsb"}]}