{"id":4214616,"url":"https://alion.io/job/netflix-game-reliability-manager","title":"Game Reliability Manager","company":{"id":5888,"name":"Netflix","domain":"netflix.com","url":"https://alion.io/company/netflix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":72,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States","New York, United States","Los Gatos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Claude","optional":false},{"name":"Incident Management","optional":false},{"name":"PagerDuty","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T02:17:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.\nNetflix is looking for a Game Reliability Manager to join Netflix Game Studios to help deliver the next generation of video games to a worldwide audience. This role is part of our Game Reliability team, which makes sure games launch ready and stay healthy across our portfolio and platforms. You will help get every title ready well before launch, applying learnings to proactively set the right level of support, expectations, plans and monitoring so launches go smoothly. You will keep incidents related to game health moving, run post-incident reviews to make sure what we learn feeds the next launch, and help partners have a clear view of game health through consumable dashboards and automated alerts. You will work with Production, Game Engineering, Quality Assurance, Release Management, Player Support and other cross-functional teams, and alongside the senior Game Reliability Manager, who sets the team’s strategy, frameworks and standards. Your ideas will help shape and improve them over time.\nResponsibilities\nPartner with cross-functional stakeholders to get every title launch ready, from onboarding and support-level alignment to checklists and support plans.\nTriage game health signals and alerts, translate them into what is happening and who needs to act, and start investigations with the right owners across teams.\nKeep incidents moving toward resolution with a clear owner and a current update, and apply the incident declaration and severity standards.\nRun post-incident reviews, or make sure they happen, and close follow-ups on time.\nReview incidents across titles to identify repeat patterns that can be applied as learnings for future launches.\nProduce game reliability reporting, including stability updates and incident reports, that cross-functional partners can understand and act on.\nRun a regular feedback loop with partners and execute the improvements that come from it, and help shape the Game Reliability roadmap.\nCreate, update and maintain runbooks, checklists and the incident and launch knowledge base so that process and execution stay consistent.\nSpearhead initiatives with Engineering to influence how our processes and tools mature on a technical and automated level.\nLeverage tools to automate workflows and dashboards that can scale with volume.\nRequirements\n4+ years of experience in Incident Management, SRE, TPM, Release Management, Production, Live Operations or QA, ideally supporting games or live service products.\nAbility to read crash, QoE and cloud or mobile data, spot what is off, dig in, and explain what it means to technical and non-technical partners.\nA self-starter who takes action despite ambiguity without waiting for direction, and makes timely calls with the information available.\nStrong prioritization and judgment: you focus effort by risk, and you know when to escalate.\nExperience building trusted relationships across Production and Engineering, and closing loops without formal authority.\nClear written and verbal communication, including concise incident updates, post-incident reviews and reports.\nExperience writing and maintaining runbooks, checklists and process documentation.\nHands-on experience using AI tools, such as Claude, to automate reporting and analysis, and an automation mindset.\nFamiliarity with incident management and on-call tooling (such as Incident.io or PagerDuty) and with dashboards and monitoring.\nPassion for playing games and for understanding what makes them great.\nGenerally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $170,000.00 - $250,000.00.\nNetflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.\nNetflix is a unique culture and environment. Learn more here.\nInclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.\nWe are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.","description_format":"text","description_chars":5639,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Retirement plans","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-11-13T02:17:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 447 · green card filings: 68","filings_12m":447,"filings_prev_12m":302,"green_card_filings_12m":68,"median_offered_wage_usd":250461,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":72,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T03:32:40Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/netflix-game-reliability-manager","json_url":"https://alion.io/job/netflix-game-reliability-manager.json","meta":{"generated_at":"2026-11-13T03:32:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5888},"rest":"https://alion.io/mcp/rest/get_company?id=5888"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetflix-game-reliability-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetflix-game-reliability-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetflix-game-reliability-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netflix-game-reliability-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetflix-game-reliability-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4214616}},{"tool":"search_jobs","arguments":{"company":"netflix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4214616},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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