{"id":3289434,"url":"https://alion.io/job/netfoundry-technical-support-engineer","title":"Technical Support Engineer","company":{"id":682865,"name":"Netfoundry","domain":"netfoundry.io","url":"https://alion.io/company/netfoundry-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":82000,"period":"year","method":"global_role_seniority_cell","sample_n":1223},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"GCP","optional":false},{"name":"MPLS","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Zero Trust","optional":false},{"name":"Incident Management","optional":true},{"name":"Jenkins","optional":true}],"status":"live","first_seen_at":"2026-10-23T20:43:58Z","employer_posted_date":null,"last_verified_at":"2026-10-23T20:43:58Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Description – Technical Support Engineer\nLocation: India (remote)About NetFoundry:NetFoundry is the leader in zero trust Cloud Native Networking by design. We enable businesses to securely and efficiently connect distributed applications and machines across edges, clouds, and service meshes via our global overlay fabric. The NetFoundry platform, delivered as NaaS, enables businesses to connect applications without the costs and complexity of VPNs/SD-WAN/MPLS, custom hardware, and private circuits. NetFoundry’s platform offers zero trust agile connectivity for the embedded edge and app-embedded solutions to securely connect while greatly minimizing threats from bad actors. The platform is accessed via APIs, SDKs, and DevOps tools integrations, enabling practitioners, application developers, and network administrators to get the levels of automation and agility that are only possible with connectivity-as-code. NetFoundry is headquartered in Charlotte, North Carolina, and operates globally.\nPosition Overview:NetFoundry is looking for smart, energetic people who are aspiring to work on some of the world’s latest technologies in the field of software-defined networking. Selected candidates will be given equal learning opportunities to build their career path at NetFoundry.\nThe candidate is expected to work as a technical support engineer for NetFoundry, a leading Zero Trust NAAS provider operating globally.\nThe candidate should possess broad functional knowledge in his/her domain and technical knowledge in relevant software-defined network operations. The candidate should have proven expertise in working within a team for Network operational support and remediation activities.\nRole and Responsibilities:\nAs a technical support engineer will be accountable for resolving service issues affecting customer experience\n\nKnowledge & working experience of WAN / LAN networking including software-defined networks and cloud networking in AWS/GCP/Azure.\n\nSupport, maintain & improve customer experience.\n\nResolve or escalate incidents/problems/SR per established procedures\n\nResponsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards\n\nEssential Skills and Experience:\nA minimum of a bachelor’s Degree is required in Engineering/computer science, preferred\n\n0-2 years experience performing various tasks in Network Operations and Troubleshooting\n\n0-2 years experience in configuring/administrating software-defined networks, cloud networking, security products, cloud-native security solutions etc\n\nSoftware-defined networking: Clear understanding of SDN concepts, solution design, and deployment, troubleshooting\n\nSecurity: Understanding and working knowledge of firewalls, ACLs, cloud network security in AWS/Azure/GCP, etc\n\nCloud/ Virtualization: Working knowledge of AWS / Azure / GCP such as VMs, VPCs/ network gateways/ storage etc\n\nReady to work in a 24/7/365 environment with rotational shifts (APAC, EMEA, US)\n\nExcellent communication skills, both written and verbal with excellent presentation skills.\n\nCandidates with Certifications in Azure/AWS/GCP or in SDN/Python/Ansible/Terraform are preferred.\n\nKnowledge of AI and prompts to work with AI tools such as Claude.\n\nDesirable Skills and Experience:\nPreferred candidate with strong Software-defined networking and cloud security experience from SDWAN/Cloud-based security solution providers ( Product organizations)\n\nKnowledge of scripting language like Python, Ansible, tools like Jenkins, Terraform, etc will be an added advantage\n\nGood knowledge of Incident Management/Change management/Problem Management processes.\n\nExperience working in a globally distributed team.\n\nEnvironment and Location:We are fully remote and always have been! You will work in a fast-paced, high-performance startup environment as part of a globally distributed team. \nWhat We Offer:We have a range of excellent and expanding benefits and perks, including:\n\nFully remote with flexible working hours\n\nEmployer paid comprehensive health benefits (including parent cover) and expanded well-being benefits\n\nEmployer-paid Life & AD&D\n\nPaid Holidays\n\nUnlimited PTO\n\nTechnology Stipend\n\nElectronics Allowance\n\nSWAG Allowance\n\nLearning and Development Budget\n\nThis is a unique opportunity to join a rapidly growing company at the forefront of zero-trust technology and play a pivotal role in shaping its success.\nIf you are passionate about cybersecurity and thrive in a dynamic and innovative environment, we invite you to apply for the position and join our globally distributed team as we revolutionize networking and the cybersecurity landscape and redefine the future of secure connectivity!\nOriginally posted on Himalayas","description_format":"text","description_chars":4735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Unlimited PTO"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["seen:5","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/netfoundry-technical-support-engineer","json_url":"https://alion.io/job/netfoundry-technical-support-engineer.json","meta":{"generated_at":"2026-10-29T07:46:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":682865},"rest":"https://alion.io/mcp/rest/get_company?id=682865"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetfoundry-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetfoundry-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetfoundry-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netfoundry-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetfoundry-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3289434}},{"tool":"search_jobs","arguments":{"company":"netfoundry.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3289434},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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