{"id":1791465,"url":"https://alion.io/job/netgo-group-it-support-engineer-ecm-d-velop-mwd","title":"IT Support Engineer ECM / d.velop (m/w/d)","company":{"id":1963987,"name":"netgo group","domain":"netgo.de","url":"https://alion.io/company/netgo-de","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Borken, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":59},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-18T12:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-15T07:27:09Z","board_verified":false,"closed_at":"2026-10-15T07:27:09Z","days_open":57,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":57},"description":"Du hast Spaß daran, Kunden im laufenden Betrieb zu begleiten, Störungen einzuordnen und Systeme stabil am Laufen zu halten? Dann verstärkst du unser ECM-Team genau an der richtigen Stelle. Wir betreiben und betreuen ECM-/DMS-Lösungen mit starkem Fokus auf d.velop und sorgen dafür, dass Menschen, Prozesse und Informationen sauber zusammenspielen.\nIn unserem rund 30-köpfigen Team triffst du auf Prozessdenker:innen, Technikfans und Serviceprofis - und auf eine Portion Humor: vom wöchentlichen „Dönerstag“ bis zu gemeinsamen Teamaktivitäten und unseren ECM-Teammeetings an verschiedenen Standorten (z. B. Basecamp, Cinema-Events oder in Berlin).\nDeine Aufgaben Du übernimmst den 1st- und 2nd-Level-Support für unsere ECM-/DMS-Kund:innen - per Hotline, Ticketsystem und Remotezugriff. Du klassifizierst Anfragen, analysierst Incidents und bearbeitest sie eigenständig bis zur Lösung oder Übergabe an die nächste Instanz. Du stellst den stabilen Betrieb von d.velop-basierten Systemen sicher, inklusive angeschlossener Komponenten und Schnittstellen.\nDu behältst unsere Monitoring-Umgebungen im Blick und reagierst proaktiv auf Auffälligkeiten in den Kundensystemen. Du führst regelmäßige Updates, Wartungen und kleinere Changes an ECM-Systemen durch. Du wirkst an der Betreuung und Weiterentwicklung unserer Rechenzentrums- und Cloud-Infrastruktur im ECM-Umfeld mit.\nDu dokumentierst Lösungen verständlich und hilfst mit beim Aufbau und der Pflege unserer internen Knowledge Base. Du arbeitest eng mit unseren Professional Services Consultants zusammen und sorgst für einen sauberen Übergang von Tickets zu Projektthemen.","description_format":"text","description_chars":1621,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Warfare","Information Technology","IT Infrastructure & Networking Services","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-03T17:51:44Z"},{"event":"close","at":"2026-10-15T07:27:09Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/netgo-group-it-support-engineer-ecm-d-velop-mwd","json_url":"https://alion.io/job/netgo-group-it-support-engineer-ecm-d-velop-mwd.json","meta":{"generated_at":"2026-10-15T10:01:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1963987},"rest":"https://alion.io/mcp/rest/get_company?id=1963987"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetgo-group-it-support-engineer-ecm-d-velop-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetgo-group-it-support-engineer-ecm-d-velop-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetgo-group-it-support-engineer-ecm-d-velop-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netgo-group-it-support-engineer-ecm-d-velop-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetgo-group-it-support-engineer-ecm-d-velop-mwd"}]}