{"id":1263190,"url":"https://alion.io/job/netlify-customer-success-associate-denver-co","title":"Customer Success Associate (Denver, CO)","company":{"id":570,"name":"Netlify","domain":"netlify.com","url":"https://alion.io/company/netlify","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":69000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Netlify","optional":false}],"status":"live","first_seen_at":"2026-09-25T19:44:24Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-20T17:57:18Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About the Team\nNetlify's Customer Success team is responsible for making sure customers get real, lasting value from the platform - from onboarding through renewal and beyond. The team works closely with Sales, Product, and Marketing to help customers grow their usage, see clear outcomes, and stay engaged over time. Every motion the team runs - whether it's a renewal conversation, a feature adoption push or customer escalation - is designed to build trust and relationships that compound.\nThis role exists because we have a growing book of SMB accounts that need a dedicated, consistent point of contact. As our Customer Success Associate, you’ll drive broad-stroke outreach and build the workflows to manage them well. You'll carry a book of 120+ accounts with roughly $2M in ARR, and your job is to make sure those customers are engaged, getting value, and set up for renewal. This is an entry-level role with real ownership from day one, and you'll have mentorship from senior teammates as you ramp into the commercial side of the work.\nWhat You'll Do\nOwn the day-to-day relationship for your book of accounts, serving as the primary point of contact and keeping customers informed, engaged, and successful on the platform\nContribute ideas to dashboards and workflows to track your book of business - renewal timelines, health signals, engagement levels, and expansion indicators - so nothing falls through the cracks\nWith guidance of leadership, drive outreach to customers ahead of renewal, lead those conversations, handle objections, and negotiate terms on flat renewals and smaller expansions, looping in Sales when a meaningful expansion opportunity emerges. \nTrack and forecast your renewal book on a rolling basis, proactively surfacing risks and creating plans to address them before they become problems\nUse product usage data and customer outcomes to demonstrate value in renewal conversations and ongoing check-ins\nIdentify opportunities for feature adoption and product expansion within accounts, and flag those signals to the Sales team to build expansion pipeline\nGather and synthesize customer feedback and share it with Product and internal stakeholders to inform roadmap decisions and improve the customer experience\nWork closely with senior CS teammates and your manager to develop your skills in account management, commercial negotiation, and customer communication\nWhat You'll Bring\nSome experience in a customer-facing role - this could be internship work, customer service, sales support, retail, or anything that required you to build rapport and solve problems for people\nComfort working with data and spreadsheets, and a genuine interest in using that data to spot trends and make decisions\nA track record of following through: when you commit to something, you close the loop\nClear written and verbal communication - you can explain things simply, listen well, and adapt your approach to different audiences\nAn interest in building a career in customer success, and curiosity about the commercial side of the business - including how renewals work, how contracts are structured, and how value gets communicated to customers\nYou’re based in the Denver, Colorado area and are comfortable working remotely while participating in occasional in-person meetings and engagement with Denver-based stakeholders.\nThis Role is a Great Fit If\nYou're energized by building relationships and want to be the person customers actually look forward to hearing from\nYou thrive when you have ownership over a defined body of work and the freedom to figure out how to make it run better\nYou enjoy the process of organizing complexity - tracking multiple accounts, spotting patterns, and keeping everything moving without things slipping\nYou're drawn to roles where you learn by doing, and you're comfortable asking questions and taking feedback as you develop your skills\nYou get excited about connecting customers to features or capabilities they didn't know they needed, and seeing that translate into real adoption\nYou work well within a team structure and are looking for mentorship, but you also want to take real ownership rather than just support someone else's book\nApplying\nNot sure you meet 100% of our qualifications? Please apply anyway!\nWhen applying please include: \nA resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts. \nOf everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing . \nAbout Netlify\nNetlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable.\nWe are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you!\nAt Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. Because this role is eligible to participate in Netlify’s commission plan, our hiring range for Colorado is targeted at $69,000 - $80,000 in total on-target earnings. Candidates outside the US or in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. 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