{"id":3072483,"url":"https://alion.io/job/netomi-it-operations-manager","title":"IT Operations Manager","company":{"id":2294,"name":"Netomi","domain":"netomi.com","url":"https://alion.io/company/netomi","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":92,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":181000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":832},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GDPR","optional":false},{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"ISO 27001","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PCI DSS","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:44:16Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T08:30:23Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"We are seeking a hands-on, execution-focused IT Operations Manager to build and scale our internal IT function across a growing, global, and remote-first organization.\nThis role will own day-to-day IT operations, systems, and support infrastructure, ensuring employees have secure, reliable, and efficient access to the tools and environments they need to do their best work. You will partner closely with Compliance,Engineering, DevOps, HR/People, and Operations to support company growth,company tooling, onboarding/offboarding, and expanding compliance needs.\nResponsibilities\nIT Operations & End-User Support\nOwn day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce\nEnsure timely resolution of IT issues with strong SLAs and high employee satisfaction\nManage onboarding and offboarding processes, including provisioning and deprovisioning of systems and access\nParticipate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs.\nSystems, Security & Infrastructure Management\nAdminister and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools)\nMaintain system reliability, performance, and uptime across all internal tools\nClosely partner with Compliance team to enforce IT security policies and best practices\nSupport audits (e.g., SOC 2) by maintaining documentation, controls, and system integrity\nEnsure secure device management, data protection, and access controls\nEnsure systems and processes meet the security and compliance requirements of customers in highly regulated industries such as healthcare, financial services, insurance, and government\nProcess & Automation\nBuild and scale IT processes and workflows for a growing organization\nIdentify opportunities to automate repetitive tasks and improve efficiency\nStandardize onboarding, asset management, and support processes\nVendor & Asset Management\nManage IT vendors, licenses, and subscriptions\nTrack and maintain IT asset inventory across devices and systems\nOptimize costs while maintaining high-quality tooling and support\nCross-Functional Collaboration\nPartner with HR/People Ops on onboarding/offboarding to ensure a smooth employee experience and adherence to compliance best practices\nCollaborate with Compliance, Engineering, and DevOps teams on tooling, access, and infrastructure needs\nSupport global teams across time zones and regions\nQualifications\n5-8+ years of experience in IT Operations, IT Support, or Systems Administration\nExperience managing IT in a high-growth, SaaS, or remote-first environment\nHands-on administrative experience with:Google Workspace, Azure AD, MS 365\nEndpoint management tools (e.g., Jamf, Kandji, Intune)\n•Ticketing systems (e.g., Jira, Zendesk, ServiceNow)\n\nStrong understanding of IT security best practices and access management\nStrong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks.\nDemonstrated experience maintaining IT controls and supporting internal and external audits.\nExperience working in highly regulated industries such as healthcare, financial services, insurance, or government.\nExperience supporting distributed/global teams\nWho You Are\nA hands-on operator who enjoys solving problems and supporting teams / team members\nOrganized and detail-oriented with strong execution skills\nComfortable working in a dynamic, evolving, and global environment\nCollaborative and service-oriented with strong communication skills\nRelentlessly proactive-you identify issues before they become problems","description_format":"text","description_chars":3689,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-22T09:51:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 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