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Wenn Teamwork und Customer Experience genau dein Ding sind, sollten wir uns unbedingt kennenlernen!\n\n So wird dein Job: \n Du bist verantwortlich für die schnelle und zuverlässige Bearbeitung von Kundenanliegen – von Incidents und Requests bis hin zum Standard- und Change-Management\n Du stellst eine kundengerechte Kommunikation und stufengerechte Eskalation sicher\n Du erfasst und klassifizierst die notwendigen Informationen für die Lösung von Incidents und analysierst und bearbeitest diese auf Stufe 1st & 2nd Level selbstständig\n Du erstellst und pflegst die für den Customer Care relevanten Dokumentationen im Wiki und der Knowledge-Base und teilst deine Erfahrungen aktiv mit Peers\n In hektischen Momenten bewahrst du Ruhe, stimmst die Prioritäten eng mit dem Team ab und sorgst für eine speditiv koordinierte Bearbeitung aller Kundenanfragen\n Das solltest du mitbringen: \n Abgeschlossene Ausbildung im Bereich IT oder langjährige Erfahrung\n Gute Kenntnisse mit IT-Standardprodukten 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