{"id":1981608,"url":"https://alion.io/job/netrix-global-senior-network-engineer","title":"Senior Network Engineer","company":{"id":697480,"name":"Netrix Global","domain":"netrixglobal.com","url":"https://alion.io/company/netrixglobal","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["BG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":490},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-06T22:46:37Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T01:24:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About The Opportunity\nNetrix Global is seeking a SeniorNetwork Engineer with Service Delivery Focus to serve as both a Tier 3 technical escalation resource and a senior service-delivery lead for assigned managed-network clients. This role combines deep hands-on enterprise networking expertise with customer-facing governance, operational analysis, escalation coordination, lifecycle planning, and service-improvement leadership. The successful candidate will resolve complex network issues, contribute to scalable designs and implementations, translate operational data into clear priorities, and drive documented actions through completion.\nThe role requires a proactive engineering mindset. The engineer is expected not only to restore service, but also to identify recurring risk, improve resiliency and supportability, communicate effectively with technical and executive stakeholders, and coordinate outcomes across engineering, operations, account management, project management, security, cloud, and other service teams.\nHow You Will Make An Impact\nTier 3 Engineering and Escalation\nAct as a senior escalation point for complex network outages, chronic performance issues, configuration defects, and service-impacting conditions that Tier 1 and Tier 2 teams cannot resolve.\nLead advanced troubleshooting and root-cause analysis across routing, switching, firewalls, SD-WAN, wireless, VPN, circuits, network services, and monitoring platforms.\nDevelop and validate technical remediation plans, corrective actions, implementation procedures, rollback plans, and post-change verification steps.\nSupport P1/P2 incident response with hands-on technical analysis, accurate impact assessment, timely stakeholder updates, and post-incident follow-through.\nIdentify recurring incidents, monitoring gaps, technical debt, capacity constraints, single points of failure, and supportability risks, then drive corrective action or formal escalation.\nNetwork Design, Implementation, and Operations\nDesign, implement, and optimize scalable LAN, WAN, data-center, cloud-connected, and secure remote-access solutions.\nConfigure and maintain advanced routing and switching technologies, including BGP, OSPF, EIGRP, VLANs, Spanning Tree, vPC/VSS, MPLS, QoS, and IPsec VPNs.\nManage and optimize enterprise firewall platforms, including Palo Alto Networks firewalls, Panorama, GlobalProtect, security policies, threat-prevention profiles, and high-availability configurations.\nDevelop, test, and document failover, resiliency, and disaster-recovery strategies for mission-critical network services.\nCreate and maintain accurate technical documentation, standards, diagrams, runbooks, knowledge articles, and operational support procedures.\nProvide technical leadership and mentorship to junior engineers and operations teams, improving troubleshooting consistency, documentation quality, and escalation readiness.\nService Governance and Customer Engagement\nOwn or co-lead recurring service reviews for assigned managed-network clients, including agendas, service-performance reporting, decisions, action logs, and follow-up.\nLead customer-facing operational and strategic discussions, communicating service performance, technical risks, dependencies, improvement priorities, and required decisions in clear business language.\nMaintain account continuity by consolidating open incidents, problems, changes, recurring issue themes, lifecycle concerns, customer priorities, and cross-functional dependencies.\nPrepare accurate executive-ready status updates, risk summaries, root-cause follow-up, service-improvement plans, and roadmap inputs based on verified operational and technical data.\nTranslate complex technical findings into clear customer impact, practical options, recommended actions, owners, and target dates.\nIncident, Problem, and Escalation Coordination\nCoordinate technical and customer escalations by tracking business impact, technical ownership, communications, dependencies, next actions, and closure criteria.\nReview aging incidents, requests, problems, RCA status, corrective actions, blockers, and ownership gaps, and provide direct engineering support when senior technical intervention is required.\nPartner with the Technical Operations Center, Service Desk, incident leadership, engineering teams, Account Management, Project Management, and other service towers to ensure effective handoffs and follow-through.\nSupport post-incident reviews by validating technical findings, documenting contributing factors, assigning preventive actions, and confirming completion or escalation.\nLifecycle, Risk, and Service Improvement\nMaintain visibility into hardware and software lifecycle, firmware posture, capacity, resiliency, monitoring coverage, circuit dependencies, configuration standards, and technical debt for assigned clients.\nAnalyze operational data and ticket trends to distinguish material service risk from routine activity and establish prioritized improvement actions.\nDevelop and track service-improvement and corrective-action plans through completion, validation, or formal escalation.\nContribute technical and operational content to quarterly business reviews, annual planning, lifecycle roadmaps, modernization initiatives, and account strategy.\nIdentify legitimate lifecycle, modernization, resiliency, capacity, automation, or professional-services needs and coordinate technical discovery and handoff to the appropriate teams.\nWhat You Will Bring To The Table\n7+ years of dedicated network engineering experience in a large-scale enterprise, service provider, or managed-services environment.\nDemonstrated Tier 3 troubleshooting and root-cause analysis experience during complex or high-impact network incidents.\nDeep hands-on experience with routing, switching, firewalls, VPNs, SD-WAN, monitoring, network access controls, and carrier or circuit dependencies.\nAdvanced knowledge of TCP/IP, BGP, OSPF, EIGRP, MPLS, Spanning Tree, QoS, IPsec, DNS, DHCP, SNMP, and RADIUS/TACACS+.\nExperience designing and supporting Cisco Catalyst and Nexus switching and Cisco ISR/ASR routing platforms, or comparable enterprise platforms.\nStrong hands-on experience with Palo Alto Networks firewalls and Panorama; experience with additional platforms such as Cisco, Meraki, Fortinet, Aruba, VMware/VeloCloud, HPE, Dell, Juniper, or Arista is valuable.\nExperience with IT service management practices, including incident, problem, change, request, escalation, SLA/KPI, backlog, and continual-improvement disciplines.\nDemonstrated ability to lead client-facing meetings and communicate effectively with engineers, operations teams, business stakeholders, and executives.\nStrong written communication, organization, documentation, prioritization, and follow-through skills.\nAbility to manage multiple client and technical priorities while maintaining accurate action tracking and reliable customer communications.\nPreferred Qualifications\nCCNP Enterprise, CCNP Security, PCNSE, or an equivalent advanced networking or security certification.\nExperience supporting multi-site managed-network environments and participating in recurring customer service reviews or QBRs.\nHands-on familiarity with ServiceNow or a comparable ITSM platform and with network monitoring and reporting platforms.\nExperience developing RCA documentation, lifecycle plans, resiliency assessments, technical roadmaps, service-improvement plans, and executive summaries.\nAssociate or bachelor’s degree in information technology, networking, engineering, or a related field, or equivalent practical experience. \nShift Timing : US business hours (8 am - 5pm CT), must work both weekends\nAbout Us\nAt Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.\nWe Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!\nNetrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.\nWe work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.\nAt Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.\nWhat You Can Expect From Us\nWe offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.\nTo learn more about Netrix Global please go to www.netrixglobal.com","description_format":"text","description_chars":9491,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-06T23:50:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/netrix-global-senior-network-engineer","json_url":"https://alion.io/job/netrix-global-senior-network-engineer.json","meta":{"generated_at":"2026-10-09T03:09:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1533,"day_limit":5000,"remaining_today":3467,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697480},"rest":"https://alion.io/mcp/rest/get_company?id=697480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetrix-global-senior-network-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetrix-global-senior-network-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetrix-global-senior-network-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netrix-global-senior-network-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetrix-global-senior-network-engineer"}]}