{"id":2474744,"url":"https://alion.io/job/netrix-global-support-technician-ii","title":"Support Technician, II","company":{"id":697480,"name":"Netrix Global","domain":"netrixglobal.com","url":"https://alion.io/company/netrixglobal","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wyomissing, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":379},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:07:05Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T01:58:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About The Opportunity\nNetrix Global is looking for a Support Technician, II who will participate in day-to-day operations and fulfill duties of the Data Center and customer support. The Support Analyst II is responsible for monitoring customers and Netrix equipment.\nThey must also monitor data center infrastructure located within the Wyomissing data center to ensure that customer and Netrix data and equipment are secure, operational, and highly available. Performing initial assessments of alerts and escalating per customer procedures will be required.\nThe Support Technician,II will also be responsible for completing requests from hosted customers for operational support activities in the Wyomissing Netrix data center. You will be responsible for opening support tickets for our hosted customers. In addition, you will be providing timely and accurate responses to all incoming requests, escalating to higher-tier engineering teams as needed, and providing\ninformation that can be used to resolve or eliminate recurring problems.\nThis role will report to the Technical Operations Center Team Lead.\nHow You Will Make An Impact\nMonitor and perform on-going maintenance on servers, network equipment and ensure the flow of data across the network.\nProvide IT support for customers and internal environments.\nCollaborate with software, network, hardware, and security teams for efficiency.\nPerform basic triage of incidents and notify customers as required in a timely manner. \nWorking knowledge of AS400/iSeries for backups and daily procedures.\nAccept calls and research, resolve, and respond to incidents in accordance with current standards. \nMonitor and record incident tickets for all customer emails. Respond accordingly by performing requested tasks and/or escalating tickets to other groups as necessary.\nAssist customers with on-site work as needed and manage data retention policies as defined by customers, third party vendors or internal policies. \nDemonstrate basic working knowledge and troubleshooting abilities associated with all alarms, alerts, and notifications from monitoring systems. \nFollow directions in accordance with data center system maintenance including PDU installation, power circuit auditing, lighting upkeep, and rudimentary CRAC unit management.\nRun hardware diagnostics, replace/upgrade internal system components, hard drives, and network cables.\nPerform physical server and network equipment racking and decommissions as defined in SOPs.\nInstallation of cross-connects, patching, and labeling as per data center standards.\nDemonstrate basic knowledge of network systems, topology, and troubleshooting.\nProvide smart hands assistance for customers or remote technicians.\nDocument internal and customer processes and deployments.\nRecommend improvements to documentation and processes for both internal and customers.\nMaintain data center inventory, spare equipment, and device RMAs.\nDaily Data Center Facilities Walkthroughs.\nParticipate in escalation events, act as the local point of contact as needed, understand the escalation paths both locally and globally, be familiar with customer SLAs, provide escalation and communicate status in accordance with the primary POC and the SOP.\nDeliver exceptional customer service.\nSubmit accurate, innovative resolutions to internal and customer knowledge base.\nParticipate in team projects that enhance the quality or efficiency of the TOC.\nJob requires alternate work schedules which will include some holiday, weekend, and off-shift work.\nAll Support Analysts are responsible for working overtime as needed to assist in providing coverage for open shifts on weekends and because of call-offs and PTO.\nOn-call rotation for emergency site visit requests.\nPerform operational support tasks as requested by customers.\nCompletion of the shift checklist & shift turnover reports.\nOther duties as assigned.\nExamples: Fire, Security, power, and HVAC\nWhat You Will Bring To The Table\nKnowledge of A+, Network+, Security+, and Linux+ certifications, or working experience is highly recommended. \nMinimum 2 years of experience of ticketing systems i.e. Footprints, ServiceNow, ZenDesk, required. \nMinimum 2 years of strong technical troubleshooting experience while providing quality service to customers. \nExperience with RMM and Network monitoring tools i.e., Auvik, LogicMonitor, ConnectWise Command, N-Able, etc. \nHigh-School Degree/GED required. Associate's Degree in a Computer Science related major and higher is preferred. \nKnowledgeable in VMWare, Active Directory, and Datto. \nExperience with iSeries monitoring system a plus. \nExperience with assembling, deploying and troubleshooting, PC, server hardware and/or network devices required. \nExperience with installing, modifying and troubleshooting server operating systems and other software preferred. \nWorking understanding of best practices of data center management preferred. \nExperience with network topography and protocols preferred. \nExperience of data center cooling/HVAC systems and equipment a plus. \nExperience of datacenter electrical systems, power deployment and usage, including backup systems a plus. \nMust possess a strong customer service attitude and interpersonal skills. \nMust possess excellent written and verbal communication skills. \nProven ability to execute multiple tasks efficiently and effectively required. \nProven ability to work effectively in a team environment required. \nDemonstrated flexibility, organization and self-motivation required. \nKey Position Details:\nWorking Shift: Mon-Friday 8 AM to 4 PM Eastern time shift\nExpected to work on-site at Wyomissing, PA Data Center.\nAbout Us\nAt Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.\nWe Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!\nNetrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.\nWe work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.\nAt Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.\nWhat You Can Expect From Us\nWe offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.\nTo learn more about Netrix Global please go to www.netrixglobal.com","description_format":"text","description_chars":7478,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-13T20:58:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/netrix-global-support-technician-ii","json_url":"https://alion.io/job/netrix-global-support-technician-ii.json","meta":{"generated_at":"2026-10-16T03:47:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697480},"rest":"https://alion.io/mcp/rest/get_company?id=697480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetrix-global-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetrix-global-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetrix-global-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netrix-global-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetrix-global-support-technician-ii"}]}