Sales Engineer

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

About the Team/About the Role:

The role of the Sales Engineer is to assist the Sales team in reaching the revenue goal by providing the highest quality pre-sales technical support and presentations focused on articulating value to the prospective buyer. You will represent NETSCOUT Systems as the product solution specialist and work to ensure the best possible technical solution. You will have the opportunity to work with some of the largest companies, and exposure to market leading service assurance, packet flow switching, and security technologies.

You have significant interaction and consultation with customers; therefore, a solid understanding of the sales cycle is key. NETSCOUT Sales Engineers and their Account Managers will be placed in situations to uncover and develop new areas of business and relationships for NETSCOUT Systems.

You will report to the Sales Engineering Manager and work with a close-knit team of highly experienced and skilled Sales Engineers along with some of the most experienced account managers in the industry.

Responsibilities:

• Conducting sales presentations and demonstrations for existing and potential customers as well as partners.
• Sales and technical enablement of partners within assigned region.
• Detailing/presenting NetScout’s security product features, operation, support services and outlining the resulting value propositions to customer/partner.
• Responding to RFP/RFI/RFQs in coordination with sales account Manager. Assist with bid response point by point.
• Installing and managing customer technical evaluations of NetScout’s security products.
• Providing detailed/timely customer product feedback and feature requests to product management.
• Architect solution and define and clearly document solution requirements to validate and cost the solution, and to enable sales to produce an accurate offer document.
• Produce accurate and compelling customer-facing Solution Description document.
• Create and tailor use cases to support individual sales opportunities.
• Tailor customer business cases in support of individual sales opportunities.
• Produces accurate solution descriptions, consistent with commercial offer and following controls/process.
• Share key customer insights with Solution Consultant peers.
• Identify requirements for non-GA items and open Enhancement Requests for same, documenting customer requirements.
• Leading technical discussions at partner workshops, tradeshows, and joint selling opportunities.
• Performing and managing product implementations at customer locations in close coordination with operations/deployment team.
• Performing technical product training for customers and partners.
• Troubleshooting and resolving product issues discovered during the trial or implementation process.
• Scheduling and conducting introduction of customer to support team after completing implementations.
• Speaking on technical or business-related subjects at industry or customer events on behalf of Netscout.
• Management of the technical relationship with all customers and prospects of the account manager during the sales process. This includes maintaining relationship with technical contacts within the customer, keeping account information up to date in NetScout CRM system, and attendance at all sales, sales engineering, and product management meetings regarding the customer.
• Research the recent market trends and present how our solution can help customers in these new areas.
• Develop own relationships in key accounts and a strong contributor to overall account relationships.
• Adhere to company policies and ethical guidelines.
• Position innovative products and articulate their value to customers.
• Travel within region and occasionally beyond is required as well as remote office ability.

Basic Qualifications/Skills:

• Proven experience of Pre-Sales (8-15 years), in CyberSecurity domain.
• Strong understanding of CyberSecurity domain and related products.
• Excellent analytical skills.
• Strong influencing & persuasion skills.
• Excellent presentation skills.
• Strong communication skills.
• Good composure in front of clients.
• A good level of persistence.
• Technical hands-on, able to install PoC systems and conduct the PoC effectively.

Preferred Qualifications/Skills:

• Additional relevant experience in Pre-Sales within the CyberSecurity domain.
• Experience with customer technical evaluations and Proof of Concept (PoC) systems.
• Experience conducting technical product presentations and demonstrations for customers and partners.
• Experience providing technical enablement and training to customers and partners.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

We value genuine candidate experiences. The use of AI-generated responses or other external assistance during any stage of the interview process is not allowed. NETSCOUT recognizes its obligations to provide reasonable accommodations to candidates with disabilities. Candidates who require third-party assistance or other accommodations to participate in the interview process should notify the recruiting team in advance so appropriate arrangements can be made.