Sales Engineer

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

About the Team/About the Role:

We are looking for an experienced and customer-focused Solution Engineer to support the sales organization in driving business growth through technical consulting, solution positioning, and pre-sales engagement across Cybersecurity and Service Assurance domains.

The ideal candidate will serve as a trusted technical advisor for NETSCOUT’s market-leading solutions covering cybersecurity, network visibility, packet flow intelligence, and service assurance monitoring for Cellular Service Providers (CSPs), Internet Service Providers (ISPs).

In this role, you will work closely with Account Managers, end customers, partners, and internal teams to understand business and technical requirements, architect solutions, conduct demonstrations and Proof of Concepts (PoCs), and help customers address critical challenges related to network performance, service visibility, subscriber experience, and cybersecurity threats.

You will engage telecom operators, ISPs, and enterprise customers while working with cutting-edge technologies in network monitoring, traffic analysis, DDoS protection, packet flow switching, and service assurance.

The Solution Engineer will report to the Area Head and collaborate with a highly experienced team of Sales Engineers, Solution Architects, and Account Managers.

Responsibilities:

• Provide technical pre-sales support for NETSCOUT’s Cybersecurity and Service Assurance solutions.
• Deliver technical presentations, demonstrations, workshops, and solution discussions for customers, partners, and internal stakeholders.
• Position and articulate the value proposition of NETSCOUT solutions for:Cybersecurity and DDoS protectionNetwork visibility and packet analysisService assurance and performance monitoringSubscriber and application experience monitoringTelecom and ISP infrastructure monitoring
• Support sales teams in identifying customer pain points, qualifying opportunities, and driving technical closure.
• Conduct technical enablement sessions for partners and channel teams within the assigned region.
• Respond to RFPs, RFIs, and RFQs in coordination with Account Managers and business teams.
• Architect and document end-to-end solutions aligned with customer technical and business requirements.
• Create customer-specific use cases, technical proposals, solution descriptions, and business value presentations.
• Install, configure, and manage customer evaluations, PoCs, and pilot deployments.
• Work closely with deployment and operations teams to ensure successful implementation and transition to support.
• Troubleshoot and resolve technical issues encountered during evaluations and deployments.
• Provide customer feedback, enhancement requests, and market insights to Product Management and Engineering teams.
• Maintain strong technical relationships with customer stakeholders throughout the sales lifecycle.
• Participate in customer meetings, technical reviews, industry events, workshops, and conferences on behalf of NETSCOUT.
• Research emerging market trends in cybersecurity, telecom, ISP operations, observability, and service assurance.
• Maintain accurate opportunity and account information within the CRM platform.
• Travel within the assigned region and occasionally beyond as required.

Basic Qualifications/Skills:

• 8-15 years of experience in Pre-Sales / Solution Engineering within Cybersecurity, Telecom, Networking, or Service Assurance domains.
• Strong understanding of:Cybersecurity technologies and architecturesDDoS mitigation and traffic intelligenceTelecom and ISP Network monitoring and observabilityService assurance and performance managementPacket analysis and network visibility solutions
• Hands-on technical expertise in conducting PoCs, solution demonstrations, and customer evaluations.
• Good understanding of IP networking, routing, switching, TCP/IP, and application traffic analysis.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication, presentation, and stakeholder management skills.
• Ability to engage with both technical and business audiences, including senior leadership.
• Self-driven, collaborative, and capable of working in a fast-paced, customer-facing environment.
• Willingness to travel as required.

Preferred Qualifications/Skills:

• Experience working with Telecom Service Providers (TSPs), ISPs, large enterprises, or system integrators is highly desirable.
• Experience with network visibility, observability, or telecom monitoring solutions.
• Relevant certifications in Networking, Cybersecurity are an added advantage.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

We value genuine candidate experiences. The use of AI-generated responses or other external assistance during any stage of the interview process is not allowed. NETSCOUT recognizes its obligations to provide reasonable accommodations to candidates with disabilities. Candidates who require third-party assistance or other accommodations to participate in the interview process should notify the recruiting team in advance so appropriate arrangements can be made.