{"id":2179343,"url":"https://alion.io/job/netskope-technical-account-manager-4","title":"Technical Account Manager","company":{"id":58702,"name":"Netskope","domain":"netskope.com","url":"https://alion.io/company/netskope","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":26,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":143000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1501},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"HIPAA","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-09T13:31:24Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T21:10:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Join the Future of Security at Netskope\nNetskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.\nAt Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.\nVisit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram.\nAbout the position:\nTechnical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.\nYou’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization.\nSuccessful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth.\nResponsibilities:\nCustomer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.\nTrusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.\nAdoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.\nHealth Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.\nIssue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.\nInsights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.\nProduct Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.\nTechnology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.\nReporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.\nCross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.\nRequirements:\n5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels.\nSolid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.\nStrong understanding of networking concepts, MDM, and Cloud APIs.\nExperience working with large enterprise customers (Fortune 500 experience a plus).\nProficiency in at least one scripting language (e.g., Perl, Python).\nFamiliarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).\nKnowledge of data encryption technologies, SIEM, and load balancing.\nStrong background in network architecture.\nMust be proficient in written and spoken English.\nEducation: :\nBachelor's degree (BSc) preferred\n #LI-CV1\nNetskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.\nNetskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.\nThe application window for this position is expected to close within 50 days. 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