Team Lead & Solution Strategist

The Team Lead & Solution Strategist will lead a team responsible for product strategy, solution roadmaps, and the delivery of healthcare technology capabilities. This role combines people leadership with hands-on product management, cross-functional collaboration, and stakeholder engagement. The Team Lead helps the team navigate shifting priorities, resolve escalations, and maintain focus on client value and business objectives.

Responsibilities

• Lead, coach, and support a team responsible for solution strategy, requirements, and roadmap execution.
• Guide the development and prioritization of product requirements, user stories, acceptance criteria, and solution plans.
• Communicate product vision, strategy, roadmaps, priorities, and trade-offs to key stakeholders.
• Partner with Engineering to manage roadmap scope, detailed requirements, prototypes, resources, and delivery priorities.
• Collaborate with Support, Sales, and Marketing on solution demonstrations, training, feature descriptions, release content, and go-to-market activities.
• Use client feedback, market research, competitive analysis, utilization data, and engagement insights to inform product decisions.
• Manage stakeholder relationships, address escalations, and help resolve competing priorities across teams.
• Promote an agile, flexible working environment that can adapt to changing business and customer needs.

Required Qualifications

• Bachelor's degree in healthcare administration, business administration, information systems, project management, or a related field.
• At least three years of experience in healthcare software consulting, information technology, solution functionality, or equivalent work.
• At least two years of software-related project experience.
• Experience managing people and stakeholders.
• Product management experience, including work with software features, requirements, and prioritization.
• Experience managing client communication and relationships.
• Ability to research, analyze, and prioritize functionality and requirements.
• Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.

Preferred qualifications

• Experience managing projects and product roadmaps.
• Experience handling client, product, or stakeholder escalations.
• Demonstrated flexibility, agility, and the ability to lead through shifting priorities.

SUCCESS PROFILE

Results-driven and collaborative, with strong communication, analytical thinking, problem-solving, and stakeholder-management skills. Able to work effectively across clinical, technical, and business audiences while balancing customer needs, product priorities, and organizational goals.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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