{"id":1939325,"url":"https://alion.io/job/netvendor-customer-onboarding-manager","title":"Customer Onboarding Manager","company":{"id":445254,"name":"Netvendor","domain":"netvendor.com","url":"https://alion.io/company/netvendor","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T01:48:14Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T05:43:38Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About NetVendor\nNetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.\nAbout the Job\nWe're looking for a motivated Document Processor Supervisor to lead a high-performing team at the\nheart of our operations. If you love bringing order to complexity, developing people, and driving\ncontinuous improvement, this role is for you.\nResponsibilities\nCustomer Onboarding\nServe as the main point of contact for new PMC customers from contract signature through vendor activation\nLead structured kickoff meetings to define success criteria, timeline, and roles across both PMC and NetVendor teams\nWork with Sales and the Director of Customer Growth to transition new accounts with complete context, defined success criteria, and clear expectations\nDrive customer engagement through regular updates, proactive guidance, and milestone tracking\nCoordinate account provisioning, integrations, and data setup\nMaintain customer momentum and excitement through proactive communication and issue resolution\nCustomer Adoption\nEnsure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally\nCollaborate with Customer Relationship Managers (CRMs) to create adoption plans and ensure a seamless handoff into ongoing relationship management\nTrack and report on key onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction\nIdentify risks or bottlenecks early and take corrective action to keep launches on track\nProvide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation to scale onboarding efficiency\nDeliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization\nQualifications\nProven ability to lead customer-facing implementations with measurable outcomes (time-to-value, adoption rates, satisfaction)\nExceptional project management and communication skills, able to coordinate multiple stakeholders and timelines\nStrong executive presence and comfort facilitating kickoff meetings and client updates\nExperience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs\nData-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results\nOrganized, empathetic, and energized by helping customers achieve success and realize revenue quickly\nNetVendor’s Benefits Package\nMedical, dental, and vision insurance\nHSA, FSA, and DCFSA\nLong- and short-term disability insurance\nCompany-paid standard life insurance\nGenerous paid time off policy\nPaid holidays: 7 per year + 1 floating holiday\nMaternity Leave\n401(k) with company match\nEmployee Assistance Program\nNetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. 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