{"id":2540193,"url":"https://alion.io/job/network-finance-customer-support-account-manager","title":"Customer Support Account Manager","company":{"id":3827505,"name":"Network Finance","domain":"networkfinanceinternational.com","url":"https://alion.io/company/network-finance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"C","score":59,"open_postings":566,"ghost_share":0.587,"stale_share":0,"repost_share":0.751,"time_to_fill_p50_days":7,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":56},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T15:20:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T15:20:30Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"This role is ideal for a technically strong professional who combines OEM product expertise with excellent relationship-building skills and a customer-centric approach.\nKey Responsibilities\nProvide technical support and guidance to customers and dealer partners.\nAct as the primary contact for complex product, machine performance, and uptime-related issues.\nDrive customer satisfaction by ensuring prompt resolution of technical and service concerns.\nDevelop and strengthen dealer technical capabilities through training, coaching, and support.\nLead customer engagements, account reviews, and regular service discussions.\nAnalyse recurring customer issues and implement proactive support strategies.\nManage warranty and reimbursement processes in line with company policies.\nIdentify opportunities to expand customer value through additional products and services.\nRequirements\nMust have agricultural industry experience.\n OEM (Original Equipment Manufacturer) experience is essential.\nStrong technical understanding of agricultural machinery, equipment, diagnostics, and product support.\nExperience supporting dealer networks, customers, and field service operations.\nPreferred Profile\nTechnically focused candidates will be strongly preferred.\nBackground in product support, technical support, aftermarket support, dealer development, service management, or customer account 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