{"id":3592068,"url":"https://alion.io/job/network-finance-it-systems-manager","title":"IT Systems Manager","company":{"id":3827505,"name":"Network Finance","domain":"networkfinanceinternational.com","url":"https://alion.io/company/network-finance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"C","score":58,"open_postings":587,"ghost_share":0.591,"stale_share":0,"repost_share":0.756,"time_to_fill_p50_days":7,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":257},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-01T20:19:41Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-01T20:19:41Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"A well-established organisation is seeking an IT Systems Manager to oversee its Server and Desktop Support teams. This is a leadership role responsible for ensuring the delivery of secure, reliable, and efficient IT services while maintaining a strong focus on customer experience, operational performance, and continuous improvement. The successful candidate will lead infrastructure operations, manage service delivery performance, oversee support functions, and drive strategic initiatives across server and end-user computing environments. Working closely with senior leadership, you will play a key role in identifying trends, resolving recurring issues, and implementing improvements that enhance the overall technology landscape. This opportunity is ideal for a hands-on leader who combines technical expertise with strong people management skills and a proactive approach to problem-solving.Key Responsibilities\nLead the daily operations of the Server and Desktop Support teams.\nEnsure infrastructure availability, performance, and reliability across all environments.\nManage team workloads and ensure timely resolution of incidents, problems, and service requests.\nAnalyse service desk trends and identify opportunities for operational improvement.\nOversee server infrastructure, storage, backups, and disaster recovery processes.\nDrive improvements in end-user support, device lifecycle management, and service quality.\nAct as an escalation point for critical technical incidents.\nManage and deliver infrastructure-related projects according to agreed timelines and objectives.\nProvide reporting, insights, and recommendations to senior management.\nEnsure compliance with governance, security, and risk management requirements.\nJob Experience and Skills Required\nBachelor's Degree in Information Technology, Computer Science, or a related field.\nRelevant industry certifications will be advantageous.\n5 to 10 years of hands-on technical infrastructure experience.\nMinimum 4 years of experience managing technical teams.\nStrong experience within server, desktop support, and end-user computing environments.\nExperience working with ticketing systems and service management processes.\nProven experience managing operational projects and service improvement initiatives.\nExposure to cybersecurity practices within infrastructure environments.\nStrong knowledge of Windows and Linux server environments.\nExperience with virtualisation technologies, backup solutions, and disaster recovery.\nSolid understanding of desktop operating systems and end-user technologies.\nKnowledge of IT service management principles and best practices.\nUnderstanding of information security frameworks and governance requirements.\nExperience with infrastructure monitoring, maintenance, and performance optimisation.\nITSM certification.\nProject management certifications such as PMP or PRINCE2.\nSecurity certifications such as CISSP, CISM, Security+, or Network+.\nMicrosoft, Azure, or Linux certifications.\nApply Now!For more exciting IT vacancies, visit: https://www.networkrecruitmentinternational.com/it-jobs\nWe also specialise in recruiting for:\nSoftware Developers (Back-End, Front-End, Full Stack)\nMobile Developers\nBusiness & Systems Analysts\nBI & SQL Experts\nUI/UX Professionals\nData Scientists & Data Analysts\nBig Data Professionals\nCloud Experts\nInfrastructure Specialists\nDevOps & SecOps Engineers\nCybersecurity Specialists\nSEO / Digital Designers\nIf you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities.For more information, contact:\nCaitlin Ferley\nRecruitment Consultant\nLinkedin: www.linkedin.com/in/caitlin-ferley-b94a80218","description_format":"text","description_chars":3731,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Executive Search"],"lifecycle":[{"event":"open","at":"2026-11-01T20:19:41Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["seen:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/network-finance-it-systems-manager","json_url":"https://alion.io/job/network-finance-it-systems-manager.json","meta":{"generated_at":"2026-11-02T19:56:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3827505},"rest":"https://alion.io/mcp/rest/get_company?id=3827505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetwork-finance-it-systems-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetwork-finance-it-systems-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetwork-finance-it-systems-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/network-finance-it-systems-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetwork-finance-it-systems-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3592068}},{"tool":"search_jobs","arguments":{"company":"networkfinanceinternational.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3592068},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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