Key Account Manager

Key Responsibilities

Account Management & Business Growth

• Achieve sales, revenue, growth, and profitability targets within assigned accounts.
• Identify and develop opportunities to grow business within the existing customer base.
• Drive the sale of products and services to maximize account revenue and customer value.
• Maintain a strong understanding of client businesses, industries, and market requirements.
• Develop and execute strategic account plans aligned with customer and business objectives.
• Build and maintain long-term relationships with key stakeholders and decision-makers.

Customer Relationship Management

• Act as a trusted advisor by providing consultative solutions that add value to clients.
• Ensure customer expectations are met and service excellence is consistently delivered.
• Manage customer pricing and commercial negotiations within approved guidelines.
• Conduct regular business reviews with customers to discuss performance, growth opportunities, service levels, and key business objectives.
• Ensure customer retention through proactive relationship management and problem resolution.

Business Development & Reporting

• Identify and pursue new revenue opportunities within existing accounts.
• Maintain an accurate sales pipeline and provide regular forecasts.
• Prepare and present compelling proposals, presentations, and tender (RFP) responses.
• Monitor account performance and provide weekly, monthly, and quarterly reports on revenue, account growth, risks, and opportunities.
• Develop action plans for dormant accounts and underperforming opportunities.
• Ensure all customer interactions and administrative activities are completed accurately and within company guidelines.

Service Delivery & Stakeholder Management

• Ensure customer Service Level Agreements (SLAs) are consistently achieved.
• Collaborate with internal teams to deliver effective solutions and resolve customer challenges.
• Manage escalations and implement solutions that align with customer needs and business objectives.
• Monitor customer satisfaction levels and continuously seek opportunities for improvement.

Minimum Requirements

• Minimum 3 years' experience in Sales Account Management, Key Account Management, or Business Development.
• Higher Certificate (NQF 5) or equivalent relevant qualification.
• Valid, unendorsed Code 8 driver's license.
• Strong understanding of sales principles, account management practices, and customer relationship management.
• Proficiency in Microsoft Excel, Word, and PowerPoint (Intermediate level).
• Proven ability to manage strategic accounts and achieve revenue targets.

Preferred Qualifications

• Diploma (NQF 6) or equivalent relevant tertiary qualification.

Key Competencies

• Excellent verbal and written communication skills.
• Strong relationship-building and stakeholder engagement abilities.
• Business and financial acumen.
• Negotiation and conflict resolution skills.
• Strong planning, organisation, and reporting abilities.
• Problem-solving and analytical thinking.
• Ability to conduct professional client meetings and presentations.
• New business development and opportunity identification skills.
• Assertiveness, initiative, and a strong customer-focused approach.
• Results-driven mindset with excellent time management skills.
• Ability to work effectively under pressure in a fast-paced environment.

Personal Attributes

• Professional and customer-centric.
• Self-motivated, driven, and goal-oriented.
• Resilient and adaptable in challenging environments.
• Reliable and dependable.
• Friendly, approachable, and confident.
• Committed to continuous learning and self-development.
• Strong work ethic with a passion for delivering results.

What Success Looks Like

• Consistently achieving or exceeding sales and revenue targets.
• Growing and retaining strategic customer accounts.
• Maintaining high levels of customer satisfaction.
• Building trusted relationships with key decision-makers.
• Identifying and converting growth opportunities that drive long-term business success.

Apply now!

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I also specialise in recruiting in the following:

Software Development

Data Engineer

Data Analyst

Infrastructure

Architecture

... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Sfundo Shoba

Recruitment Consultant

https://www.linkedin.com/in/sfundo-shoba-500ab4202/?isSelfProfile=true