{"id":3301181,"url":"https://alion.io/job/network-finance-support-specialist","title":"Support Specialist","company":{"id":3827505,"name":"Network Finance","domain":"networkfinanceinternational.com","url":"https://alion.io/company/network-finance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"C","score":58,"open_postings":580,"ghost_share":0.593,"stale_share":0,"repost_share":0.755,"time_to_fill_p50_days":7,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:45:12Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-26T23:45:12Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Our Client is an established technology solutions business has built a reputation for delivering innovative workplace technologies that help organisations improve productivity, streamline operations, and modernise their work environments. As a Support Specialist, you'll provide first-line technical support across a diverse portfolio of office automation solutions, supporting both channel partners and end users. You'll play a key role in troubleshooting issues, driving service excellence, analysing support trends, and ensuring customers receive timely and effective technical assistance. \nThis role is ideal for someone who enjoys a mix of technical problem-solving, customer engagement, product training, and operational improvement.\nResponsibilities:\nProvide first-line support across the Office Automation product portfolio\nTroubleshoot and resolve technical issues relating to Ricoh, HP, Epson, and Lexmark devices\nManage incidents and service requests within agreed SLAs\nDeliver product and remote support training to channel partners\nAnalyse incident trends and recommend preventative actions\nProduce performance reports and maintain accurate service records\n Requirements:3-5 years' experience supporting office automation or related technologies\nCompTIA A+ (Essential)\nCompTIA N+ (Essential)\nExperience with Ricoh, HP, Epson, or Lexmark products\nApply now!\nFor more exciting IT vacancies, please visit: www.networkrecruitmentinternational.com\nI also specialise in recruiting in the following:\nSoftware Developers/Engineers/Architects\nData Analytics Specialists\nPM/BA/Scrum Masters\nDevOps and Infrastructure Experts\nIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. 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