{"id":3958472,"url":"https://alion.io/job/network-plus-traffic-management-support-coordinator-2","title":"Traffic Management Support Coordinator","company":{"id":678176,"name":"Network Plus","domain":"networkplus.co.uk","url":"https://alion.io/company/network-plus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Preston, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33046,"max":33046,"currency":"GBP","period":"year","gross":null,"usd_annual":44139},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T10:09:38Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-10T01:24:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients. Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes. Engage with and support the Operations Team to facilitate smooth customer services.\nHours for this role will be 07.00 - 17.00\nKey Responsibilities\nRequest, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.\nProvide full customer service support and proactively answer customer enquiries.\nDedicated resource for nominated clients.\nComplete and maintain live Ops Boards daily.\nComplete Job Requests via customer portals.\nEnsure client KPIs are met.\nAssist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.\nCross-check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing.\nCheck site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.\nReconcile ‘What’s Out Where’ Reports for allocated clients.\nLiaise with subcontractors for assistance with works.\nLiaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.\nPass any errors to the relevant Depot Supervisor / Depot Manager.\nInform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.\nLiaise directly with the client to highlight any potential issues and provide relevant feedback where required\nSend daily reports to the client to monitor KPI’s\nBe responsible for investigating council defects and action accordingly in line with current legislation\nReview reports from the commercial team to ensure correct payments are made\nCoordinate the planning and deployment of traffic management in line with client demands.\nExperience and Qualifications\nSelf organisation and prioritising - job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time. Including managing reactive workloads.\nRecord keeping - job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.\nUse of work tools - job holder should demonstrate competence using all work tools.\nInitiative and confidence - job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves. Job holder should be confident attending daily teams meetings with the client to discuss planned works.\n\nSalary and Benefits\nWe offer a competitive salary based on experience along with a full benefits package.\nNetwork Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.\nWe are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.\nWe understand that privacy and the security of your personal information is extremely important. 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