{"id":4070414,"url":"https://alion.io/job/network-recruitment-noc-manager-2","title":"NOC Manager","company":{"id":4496313,"name":"Network Recruitment","domain":"networkrecruitmentinternational.com","url":"https://alion.io/company/network-recruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-06T13:06:03Z","employer_posted_date":null,"last_verified_at":"2026-11-06T13:06:03Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Reference: ITE008026-STU-1\n\nWe're looking for a hands-on NOC Manager to lead a high-performing Network Operations Centre responsible for maintaining critical connectivity services for corporate clients.\nDuties & Responsibilities\nKey Responsibilities: \n\nLeadership\n\nLead and mentor Tier 1 & Tier 2 NOC teams\n\nDrive technical performance and accountability\n\nCoach staff on advanced troubleshooting\n\nOperations\n\nOversee 24/7 network monitoring\n\nEnsure SLA compliance\n\nManage major incidents and escalations\n\nDrive outage restoration and RCA processes\n\nPerformance & Reporting\n\nAnalyse ticket trends and network performance\n\nDeliver monthly operational reports\n\nIdentify opportunities for service improvement\n\nInnovation\n\nImplement monitoring and automation tools\n\nImprove response times and operational efficiency\n\nStay ahead of industry and technology trends\n\nJob Experience and Skills Required:\n\nNOC management experience within an ISP or telecoms environment\n\nStrong knowledge of LTE, Fibre, Virtual APNs and IP Networking\n\nExperience leading technical support teams\n\nStrong analytical and problem-solving ability\n\nExcellent stakeholder communication skills\n\nProven ability to improve operational efficiency\n\nNetwork+, CCNA or higher preferred\n\nITIL knowledge advantageous\n\nApply now!\n\nFor more exciting IT vacancies, please visit: www.networkrecruitmentinternational.com\n\nIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. 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Docs: https://alion.io/developers"}}