{"id":3766855,"url":"https://alion.io/job/network-recruitment-operations-reporting-coordinator","title":"Operations & Reporting Coordinator","company":{"id":4496313,"name":"Network Recruitment","domain":"networkrecruitmentinternational.com","url":"https://alion.io/company/network-recruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"SUMMARY:\n\n Are you the person who keeps operations organised, reporting accurate and customer commitments on track?\n\n POSITION INFO:\n\n Our client, an established business operating within the manufacturing and logistics sector, is seeking a detail-oriented and proactive professional to support operational efficiency, customer service delivery and reporting accuracy.\n\nThis role is suited to someone who can manage competing priorities, maintain reliable administrative controls and use data to monitor operational performance. You will work closely with customers and internal stakeholders, ensuring that service activities are tracked, outstanding matters receive attention and operational information aligns with billing records.\n\nThe ideal candidate combines strong Microsoft Office skills with excellent organisational ability, professional communication and a hands-on approach to resolving discrepancies and following through on outstanding tasks.\nKey ResponsibilitiesMonitor service callouts, outstanding work and service-level agreement (SLA) performance, ensuring that operational activities are tracked and followed up.\nCompile operational reports, analyse data and maintain accurate records, reconciliations and administrative controls.\nCoordinate customer meetings, prepare reports and presentations, communicate updates and escalate service-related issues where necessary.\nVerify invoices and reconcile operational records against billing information, investigating discrepancies and supporting accurate reporting.\nManage professional correspondence, meeting arrangements, documentation and follow-ups with customers and internal stakeholders.\nUse Microsoft Excel and other reporting tools to support data analysis, operational visibility and continuous improvement.\nMinimum Requirements4–6 years’ relevant experience in operations, administration, customer service or a related service environment.\nDemonstrable experience in operational reporting, reconciliations and administrative controls.\nIntermediate-to-advanced Microsoft Office proficiency, particularly Excel, Outlook, Word and PowerPoint.\nStrong Excel capabilities, including formulas, data analysis, reconciliations, reporting and working with large datasets.\nExcellent organisational skills, attention to detail, accountability and the ability to manage multiple priorities.\nProfessional communication skills, with the ability to engage effectively with customers and internal stakeholders.\nAdvantageous ExperienceExposure to operational or service management systems, invoicing platforms and reporting dashboards.\nExperience monitoring service callouts, outstanding work and SLA performance.\nExperience supporting national or multi-site customers.\nBackground in the refrigeration industry.\nA relevant qualification in operations, business administration or a related field.\nReady to bring structure, accuracy and accountability to a fast-paced operational environment?\n\nIf you have the experience to keep reporting reliable, service activities on track and customer requirements well managed, we would like to hear from you.\n\nFor more exciting opportunities, please visit: \nOnkutlwile Mositi\nResearcher: Finance & Supply Chain\nEmail:","description_format":"text","description_chars":3212,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T20:07:00Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely 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