{"id":800076,"url":"https://alion.io/job/networkright-director-of-operations","title":"Director of Operations","company":{"id":679535,"name":"Network Right","domain":"networkright.com","url":"https://alion.io/company/networkright","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zoom","optional":false}],"status":"live","first_seen_at":"2026-05-05T23:30:57Z","employer_posted_date":"2026-05-05","last_verified_at":"2026-10-28T23:00:45Z","board_verified":true,"closed_at":null,"days_open":176,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":175},"description":"About Network Right\nNetwork Right is on a mission to redefine what it means to be a managed service provider. We're disrupting the traditional MSP market by building a next-generation IT company that puts people first. We work exclusively with venture-backed technology companies, partnering alongside the world's leading VCs to support the startups shaping tomorrow's industries.\nUnlike conventional IT providers, we don't offer one-size-fits-all solutions. We bridge the gap between technology and people by delivering custom, high-touch support tailored to the needs of fast-moving, high-growth businesses, making technology an accelerant, not a bottleneck.\nAbout This Job:\nWe're looking for a Director of Operations to be the operational backbone of a fast-growing, next-generation MSP. You'll own the systems, processes, and people functions that keep us running at scale, from building and codifying SOPs to running a best-in-class recruiting function, ensuring service delivery keeps pace with sales growth, and relentlessly driving client value to keep churn as low as possible. If you thrive in ambiguity and get genuine satisfaction from turning chaos into clarity, this role was built for you.\nAt this time, Network Right is not able to provide visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future.\nWhat You’ll Do:\nBuild, document, and own the SOPs that define how we deliver, scale, and operate as a company\n\nOwn the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time tracking\n\nCollaborate with our Client Relations Manager to ensure our operational processes are actively supporting client satisfaction and long-term retention\n\nLead and develop our recruiting function, setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisition\n\nPartner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clients\n\nBuild and maintain dashboards and reporting that give leadership clear visibility into financial and operational health\n\nWork closely with the CEO and leadership team on headcount planning as we scale past $10M\n\nAbout You:\nYou've operated inside a services business before, with an MSP, consulting, or professional services background preferred\n\nYou have a high sense of agency. You don't wait to be told what needs fixing, you spot it, own it, and get it done.\n\nYou operate with a maniacal sense of urgency. Good enough tomorrow is not better than today, and the people around you feel that energy.\n\nYou're a builder, not just a maintainer. You get energy from creating structure where there isn't any\n\nYou know how to run a recruiting function, not just manage a recruiter. 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