{"id":1418252,"url":"https://alion.io/job/netwrix-corporation-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":449943,"name":"Netwrix Corporation","domain":"netwrix.com","url":"https://alion.io/company/netwrix-corporation","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":61000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Docker","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-24T11:22:43Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-12T19:55:18Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"About Us\nAt Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.\nOver the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.\nPosition Overview\nWe are looking for a Senior Technical Support Engineer to lead investigations into complex, recurring, and high-impact technical issues, serve as a trusted technical advisor to our enterprise and key accounts, and mentor junior and mid-level engineers. This role combines deep technical troubleshooting with customer-facing communication and internal technical leadership.\nThis role will align with either EMEA or APAC working hours. While the engineer will be assigned to a specific time zone, flexibility is required, as this assignment may be subject to change based on business needs.\nKey Responsibilities\nComplex Issue Resolution\nLead root cause analysis on complex, recurring, and high-impact issues, and recommend sustainable solutions\nPerform advanced troubleshooting and diagnostics across complex customer environments, drawing on strong knowledge of the technologies supporting Netwrix products - Active Directory, Linux, Docker, databases, networking, and cloud services\nIdentify performance bottlenecks and recommend optimizations\nCollaborate with Engineering, R&D, and DevOps to resolve defects and improve product reliability\nCustomer & Incident Management\nServe as a trusted technical contact for complex, escalated, and enterprise customer issues\nLead structured responses to critical incidents, minimizing customer impact and downtime, and contribute to post-incident reviews and preventive recommendations\nCommunicate clearly and proactively with both technical and non-technical audiences, managing difficult situations with confidence and empathy\nR&D Escalations\nPrepare complete, high-quality escalations to R&D, backed by a foundational understanding of code sufficient to triage issues before engagement\nCollaborate with R&D throughout investigations, ensuring customer impact and findings are clearly documented\nCapture and share knowledge from R&D resolutions across the Support organization, and identify patterns that inform product or process improvements\nTechnical Leadership & Mentorship\nAct as an internal escalation point for challenging technical issues\nCoach and mentor junior and mid-level engineers through complex investigations, reinforcing best practices in troubleshooting, escalation, communication, and documentation\nSupport onboarding and knowledge-sharing initiatives across the team\nProcess, Documentation & Automation\nIdentify gaps in technical knowledge, process, and documentation, and create or improve knowledge base articles, troubleshooting guides, and internal training material\nDevelop and customize scripts to streamline repetitive diagnostic tasks, leveraging command-line tools, support labs, and AI-powered solutions\nContribute to broader support process improvement initiatives\nQualifications\nDeep knowledge of two or more Netwrix products, with at least basic familiarity across the assigned Support Domain\nIntermediate knowledge of cybersecurity practices, standards, and technologies\nStrong understanding of system dependencies and architectural constraints in complex environments\nFoundational coding knowledge sufficient to analyze and triage issues prior to R&D escalation\nExperience mentoring or coaching junior engineers is a plus\nExcellent written and verbal communication skills, with the ability to explain complex technical issues to varied audiences\nOur Values\nAt Netwrix, our values guide every action:\nNext-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile- because their success is our mission.\nExcellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.\nTransparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.\nWinning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.\nRelentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches. \nIndustry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.\neXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.\nJoin us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.\nWhy You’ll Love Working at Netwrix\nCompetitive Health Benefits\nContinuous Learning and Development Opportunities\nTeam-Oriented, Collaborative, and Innovative Work Environment\nRegular Company Town Halls to Keep You Informed\nOpportunities for Career Growth and Advancement\nWe pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.\nNetwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.\nPlease let us know if you require any accommodation.","description_format":"text","description_chars":6307,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Biotechnology","Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-28T21:39:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":17,"expected_fill_days":58,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/netwrix-corporation-senior-technical-support-engineer","json_url":"https://alion.io/job/netwrix-corporation-senior-technical-support-engineer.json","meta":{"generated_at":"2026-10-12T21:42:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449943},"rest":"https://alion.io/mcp/rest/get_company?id=449943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetwrix-corporation-senior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetwrix-corporation-senior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetwrix-corporation-senior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netwrix-corporation-senior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetwrix-corporation-senior-technical-support-engineer"}]}