{"id":1418253,"url":"https://alion.io/job/netwrix-corporation-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":449943,"name":"Netwrix Corporation","domain":"netwrix.com","url":"https://alion.io/company/netwrix-corporation","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"LDAP","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"MS SQL","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-24T11:16:04Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-08T21:39:01Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Us\nAt Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.\nOver the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.\nAs a Technical Support Engineer, your main responsibility is to provide customer support and ensure customer satisfaction. You will be the primary contact for all technical support inquiries and issues from Netwrix customers. You are expected to have a strong understanding of our products and the ability to empathize with customers to effectively resolve their problems. We are seeking a team player who is customer-focused, creative, and demonstrates a sense of urgency and ownership.\nPlease note the working timezone is EDT (Eastern Daylight Time).\nWhat You Will Be Doing:\nProvide responsive, timely, and exceptional support to new and existing customers via the Support Portal and phone.\nEvaluate, troubleshoot, replicate, and document all work in the ticketing system. Keep customers up to date on what we know about the issue, the next steps, and when they will happen.\nThoroughly document potential product defects and reproduce in-house for further escalation to Engineering.\nWe sometimes work cross-functionally with Customer Success Managers and R&D to create an exceptional post-deployment customer experience.\nIdentify and author knowledge base articles for product features, FAQs, and how-to.\nLeverage your customer interactions to help improve product roadmap and customer experience.\nSuggest improvements to Standard Operating Procedures to support process improvements and triaging product feedback and enhancements.\nKey Skills:\nA minimum of two years support and/or technical support role.\nStrong technical aptitude and exceptional communication skills (written and verbal).\nHungry to learn and passionate about providing world-class support in every customer interaction.\nAn empathetic mindset with the drive to advocate for our customers.\nAbility to appropriately prioritize and escalate customer issues.\nExcellent troubleshooting and deep analytical skills.\nExperience and desire to work cross-functionally.\nTeam and goal-oriented. High output; low ego.\nTechnologies Required:\nRequired\nActive Directory\nWindows Server/Desktop Systems (Windows Server 2016 and Windows 10 and Up)\n\nPreferred\nMicrosoft SQL\nFile Systems\nEntra ID\nMicrosoft Exchange/Exchange Online\nSharePoint/SharePoint Online\nVirtualization Software (VMWare / Hyper-V)\nLDAP-Based Directories\nNetworking Protocols\nCloud-Based Applications \n\nOur Values\nAt Netwrix, our values guide every action:\nNext-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile- because their success is our mission.\nExcellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.\nTransparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.\nWinning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.\nRelentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches. \nIndustry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.\neXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.\nJoin us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.\nWhy You’ll Love Working at Netwrix\nCompetitive Health Benefits\nContinuous Learning and Development Opportunities\nTeam-Oriented, Collaborative, and Innovative Work Environment\nRegular Company Town Halls to Keep You Informed\nOpportunities for Career Growth and Advancement\nWe pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.\nNetwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.\nPlease let us know if you require any accommodation.","description_format":"text","description_chars":5290,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Biotechnology","Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-28T21:39:43Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":13,"expected_fill_days":63,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/netwrix-corporation-technical-support-engineer-2","json_url":"https://alion.io/job/netwrix-corporation-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-09T01:17:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2031,"day_limit":5000,"remaining_today":2969,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449943},"rest":"https://alion.io/mcp/rest/get_company?id=449943"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnetwrix-corporation-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnetwrix-corporation-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnetwrix-corporation-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/netwrix-corporation-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnetwrix-corporation-technical-support-engineer-2"}]}