{"id":2000913,"url":"https://alion.io/job/neumo-quality-assurance-analyst-i-payments","title":"Quality Assurance Analyst I (Payments)","company":{"id":2482496,"name":"Neumo","domain":"neumo.com","url":"https://alion.io/company/neumo","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-06T05:58:05Z"}},"role":"QA","role_family":"QA","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"PCI DSS","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-07-21T20:35:00Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-06T13:05:42Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":107},"description":"Job Summary\nThe individual in this role will create test documentation, perform end-to-end testing, and build and execute automated test cases for our payments platform, including web-based applications, APIs, and physical payment terminals. Competitive candidates have 2+ years of experience in a QA function, including executing test scenarios for transaction-processing systems and providing comprehensive results. We have an opening for an on-site QA in Ft Wayne, In and an opening for a remote position.\nDuties and Responsibilities\nTranslate business requirements and payment processes (authorization, capture, void, refund, settlement, reconciliation) into test requirements and configuration settings for web, API, and terminal solutions.\nIdentify and assess risks to programs or projects, especially those affecting transaction accuracy, funds movement, and data security, and recommend and implement mitigation strategies.\nCreate test strategies that ensure solutions meet standards of functionality, performance, reliability, and payment industry requirements.\nCollaborate with team leads and engineering resources to plan the testing approach across web, API, and terminal layers.\nExecute end-to-end testing of the full transaction lifecycle, from card presentment at the terminal through processor response, settlement, reporting, and reconciliation, according to set deadlines.\nTest terminal behavior across entry methods (chip, contactless/NFC, swipe, manual entry), PIN entry, receipt generation, and error handling.\nTest device-specific scenarios such as connectivity loss, offline or store-and-forward modes, power interruption, and firmware and application updates.\nPerform API testing of payment, webhook, and reporting endpoints, validating request/response accuracy, error codes, and idempotency.\nVerify web components, including merchant portal, hosted checkout, and admin tools, across browsers and devices.\nSupport and complete test orchestration across environments, test cards, sandbox and processor simulators, and device fleets, using analysis, experience, and sound decision-making.\nRecord, log, and track defects with clear reproduction steps, logs, and transaction IDs, and coordinate resolutions with the development team and functional leads.\nAssess test results to quickly identify and document defects, including discrepancies in transaction amounts, statuses, fees, or settlement data.\nSupport certification and compliance testing, such as card brand, EMV, acquirer/processor, and PCI-related requirements.\nDirect projects from a quality assurance perspective, keeping both the merchant and the cardholder experience in mind.\nIndependently own a workstream or product line (for example, terminal software, merchant portal, or payment APIs), covering review and testing activities throughout the project life cycle.\nMaintain the device test lab, including terminals, peripherals, test cards, and firmware versions.\nParticipate in daily engineering meetings to update teammates and management on status.\nAssist the in-house support team with product defect exploration, as needed, including: High-level technical assistance and escalations for merchants, partners, and internal staff.\nTroubleshooting and analyzing issues related to transactions, terminals, reports, and data.\n\nPresent product expertise in training and implementation environments.\nBuild and execute automated test cases for web and API layers and identify opportunities to automate terminal testing.\nPerform other duties as assigned.\nEducation and Experience\n2-5 years of experience in a QA role, including: System, integration, and user acceptance testing\nTest plans, documentation, and execution across multiple development deliverables\nTesting web applications and REST APIs (e.g., Postman or similar tools)\n\nAt least 2 years of Azure Table or relevant database experience, including querying transaction data to validate results\nPreferred: experience in payments, fintech, or financial services\nPreferred: experience testing POS terminals or other physical devices (e.g., Verifone, Ingenico, PAX)\nPreferred: familiarity with EMV, contactless standards, card brand certification, ISO 8583, or payment gateway and processor integrations\nKnowledge, Skills and Abilities\nStrong understanding of end-to-end payment flows, including authorization, settlement, chargebacks, refunds, and reconciliation.\nWorking knowledge of payment concepts such as tokenization, encryption, and PCI DSS, along with secure testing practices for sensitive cardholder data.\nKnowledge of the technical aspects of business systems and infrastructure, including networks, terminal connectivity, and device management.\nHighly organized and detail-oriented, with particular care where money movement is involved.\nExcellent problem-solving and communication skills.\nWell-versed in test automation, end-user desktop tools, and information security.\nAbility to maintain a positive and professional attitude in a fast-paced environment.\nAbility to take initiative in prioritizing, coordinating, and multitasking with composure.\nAbility to work independently and as a contributing member of a team.\nWork Environment\nThe noise level is usually moderate. The employee works in an office setting at an individual workstation using a telephone and computer, and may spend time in a device test lab handling payment terminals and peripherals.\nPhysical Demands\nMust be able to remain in a stationary position for most of the day.\nConstantly operates a computer and other office productivity machinery.\nOccasionally handles, sets up, and moves payment terminals and related hardware.\nNeumo Summary:\nWith the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.\nNeumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.\nNeumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.\nNeumo is an Equal Opportunity Employer. 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