{"id":3450876,"url":"https://alion.io/job/neura-robotics-first-level-support-engineer-human","title":"First Level Support Engineer (human)","company":{"id":48149,"name":"NEURA Robotics","domain":"neura-robotics.com","url":"https://alion.io/company/neura-robotics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":152,"ghost_share":0,"stale_share":0.118,"repost_share":0,"time_to_fill_p50_days":84,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riederich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T07:39:02Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T06:01:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"First Level Support Engineer\nAs a First Level Support Engineer, you'll be the first point of contact for around 1,500 developers and business users - the person who keeps things moving when something breaks and makes sure every new colleague hits the ground running. You'll work on-site with a well-staffed, experienced IT team that genuinely invests in each other's growth, with real scope to take on 2nd level responsibilities as you develop. The IT landscape at Neura is varied, modern, and anything but boring - and if Linux or macOS is where you're most at home, you'll fit right in.\nYour mission & challenges\nServe as the first contact for IT issues across our developer and business user community - diagnosing problems quickly and communicating clearly\n\nManage the full device lifecycle: procurement, setup, maintenance, and retirement across Ubuntu, Windows, and macOS environments\n\nRun user onboarding and offboarding end-to-end, making sure every joiner has what they need from day one and every leaver is offboarded securely\n\nWork on-site with the team, providing hands-on support in a dynamic, multi-system environment\n\nCollaborate closely with 2nd level colleagues, escalating where needed and picking up more complex topics as you grow into the role\n\nManage user identities and access through Microsoft Entra ID and Active Directory - including provisioning, group management, and access reviews\n\nTrack and resolve tickets in Jira, and keep our asset management data accurate and up to date\n\nMaintain clear documentation of configurations, processes, and recurring issues so the team's knowledge stays shared\n\nWhat we can look forward to\nCompleted IT Ausbildung or equivalent qualification - e.g. Fachinformatiker Systemintegration, IT-Systemelektroniker, or a comparable background\n\nSolid working knowledge of Ubuntu, Windows, and macOS - confidence across all three matters; strong Linux or macOS skills are a real advantage\n\nBasic understanding of networking fundamentals - enough to diagnose connectivity issues and know when to escalate; strong network troubleshooting skills are a clear advantage\n\nA calm, methodical approach to troubleshooting and a genuine interest in getting to the root of a problem\n\nClear communication - you can explain technical issues to non-technical users without making them feel talked down to\n\nComfort working in a fast-moving environment with a diverse, international team\n\nEnglish at B2 level or above - our team is international and English is how we work across borders","description_format":"text","description_chars":2524,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Collaborative Robots (Cobots)","Humanoid Robots"],"lifecycle":[{"event":"open","at":"2026-10-29T10:56:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":84,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/neura-robotics-first-level-support-engineer-human","json_url":"https://alion.io/job/neura-robotics-first-level-support-engineer-human.json","meta":{"generated_at":"2026-10-31T09:22:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14146,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48149},"rest":"https://alion.io/mcp/rest/get_company?id=48149"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneura-robotics-first-level-support-engineer-human"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneura-robotics-first-level-support-engineer-human"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneura-robotics-first-level-support-engineer-human"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neura-robotics-first-level-support-engineer-human\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneura-robotics-first-level-support-engineer-human"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3450876}},{"tool":"search_jobs","arguments":{"company":"neura-robotics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3450876},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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