{"id":3615208,"url":"https://alion.io/job/neura-robotics-software-support-l2-engineer-robotic-hands-human","title":"Software Support L2 Engineer – Robotic Hands (human)","company":{"id":48149,"name":"NEURA Robotics","domain":"neura-robotics.com","url":"https://alion.io/company/neura-robotics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":374,"ghost_share":0.23,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"EtherCAT","optional":false},{"name":"Git","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"RTOS","optional":false},{"name":"Wireshark","optional":false},{"name":"ROS","optional":true}],"status":"live","first_seen_at":"2026-11-02T12:10:09Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-12T06:40:50Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":9},"description":"Your mission & challenges\nBU-Hands builds the robotic hands for our humanoid 4NE-1 and our cognitive robots, and delivers them to internal robot teams and external customers. As our hands move from prototypes into series production, you take over the firmware, SDK and communication issues that 1st level service cannot solve. You reproduce the problem, find the root cause and either fix it yourself or hand it to our developers with a clear reproducer. Your goal: the same issue never reaches you twice.\nEscalation ownership: Own tickets escalated from 1st level service, RMA and field teams. Triage them, reproduce them on a bench hand and close them or route them to development.\n\nEmbedded troubleshooting: Debug firmware on ARM Cortex-M MCUs with JTAG/SWD, read crash dumps, fault registers and RTOS traces, and check motor control, sensor readout, boot and firmware update behaviour.\n\nSDK & integration support: Support internal robot teams and customers integrating our hands through our SDK, including reviewing their code and configuration.\n\nCommunication analysis: Analyse traffic between hand and robot to separate wiring, timing and protocol faults.\n\nFault routing: Work with test engineering and the RMA bench to decide whether a fault is electrical, mechanical or software, and route it to the right owner.\n\nFixes: Write small firmware and SDK fixes with tests and code review, and verify them in the field.\n\nDiagnostic tooling: Build tools and scripts for log collection, health checks and firmware flashing that 1st level can run without you.\n\nKnowledge & feedback loop: Turn every solved issue into a known-issue entry, troubleshooting guide or release note, and report recurring faults to product management with numbers.\n\nOn-site support: Travel to customer sites and NEURA locations when a remote session cannot solve the problem.\n\nWhat we can look forward to\nWhat you bring:\nEducation: A degree in Computer Science, Electrical Engineering, Mechatronics or a related field.\n\nFirmware experience: 3+ years writing or supporting C/C++ firmware on ARM Cortex-M or similar MCUs, including RTOS-based systems.\n\nStructured troubleshooting: You can walk us through hypothesis, test and evidence on a root cause others missed.\n\nLab tools: Hands-on with JTAG/SWD debuggers, oscilloscopes, logic analysers and Wireshark, and able to read schematics well enough to probe a board.\n\nDeveloper support: Experience supporting developers who use your libraries or APIs: reproducing their setup, reading their code and explaining the fix.\n\nTooling: Comfortable on the Linux command line, with Python for test and log analysis scripts, and Git.\n\nProtocols: Working knowledge of at least one fieldbus or real-time protocol, such as EtherCAT, CAN/CAN-FD or Ethernet-based protocols.\n\nCommunication: Clear written reports and a calm manner on calls with frustrated users.\n\nLanguages: Very good English skills; German is a plus.\n\nNice to have:\nROS 2: Experience with ROS 2 and robot-side integration of grippers or hands.\n\nIndustrial Ethernet & embedded Linux: Previous work with industrial Ethernet stacks or embedded Linux.\n\nMotor control: Understanding of BLDC motor control and sensor data paths, to tell a control bug from a hardware fault.\n\nSupport processes & safety: Exposure to support processes (ticketing, SLAs, known-error databases) and to functional safety (ISO 13849, IEC 61508).","description_format":"text","description_chars":3392,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Collaborative Robots (Cobots)","Humanoid Robots"],"lifecycle":[{"event":"open","at":"2026-11-02T16:11:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":67,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/neura-robotics-software-support-l2-engineer-robotic-hands-human","json_url":"https://alion.io/job/neura-robotics-software-support-l2-engineer-robotic-hands-human.json","meta":{"generated_at":"2026-11-12T09:36:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48149},"rest":"https://alion.io/mcp/rest/get_company?id=48149"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneura-robotics-software-support-l2-engineer-robotic-hands-human"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneura-robotics-software-support-l2-engineer-robotic-hands-human"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneura-robotics-software-support-l2-engineer-robotic-hands-human"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neura-robotics-software-support-l2-engineer-robotic-hands-human\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneura-robotics-software-support-l2-engineer-robotic-hands-human"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3615208}},{"tool":"search_jobs","arguments":{"company":"neura-robotics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3615208},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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